The Brightspace Virtual Assistant is an AI-based help tool that is integrated directly
into Brightspace as a pop-up window. It provides access to live agents directly in
the platform for 24/7 support as well as access to help documentation, step-by-step
guides, and video tutorials.
Click the Virtual Assistant button on the bottom right of the page.
In the message box, type out the issue you are having trouble with or select one of
the generated options. The Virtual Assistant will try to find resources that may be
able help you.
Please Note: The Virtual Assistant sometimes has trouble discerning whether a faculty member
or a student is asking for help. To ensure you receive the proper support, it will
be beneficial to note whether you are a student or a member of faculty in your query.
If you are still receiving articles meant for a different role, you may need to contact
Brightspace support with your question.
When the Contact Support button is selected, the following options appear:
Call us: users will be given the correct phone number for their organization.
Email us: a case will be created from the tool and will be sent to the D2L end user
support team.
Chat with us: users can chat with a live D2L support agent while navigating through
different areas of Brightspace.
Request a new account or help getting access to Brightspace if you're unable to login.
Students and Faculty will have accounts automatically created, but Staff need to request
access to Brightspace.
Faculty who are experiencing issues with Brightspace API tools such as requesting
source courses or non academic courses, combining course sections or adding users
to course sites may open a ticket with Computer Services for assistance.
Located on the institutional navigation bar when you first access Brightspace. The
Brightspace Guided Training is a self-paced program that includes instructional videos
and step-by-step walkthroughs for many of the features you will use as an instructor.
The Brightspace Community is a repository of resources for using Brightspace as well
as opportunities to collaborate and network with other Brightspace members. You will
need to create a free account to access many of the features available.
The Product Idea Exchange (PIE) is a place for faculty to submit new feature requests
directly to D2L. Faculty can also promote, make comments on existing feature requests
submitted by other users, and follow the status of feature requests as the D2L team
reviews and implements relevant ideas. You must create an account on the D2L Brightspace Community in order to view and/or submit ideas to the PIE.
Brightspace Pulse is a mobile app that helps learners stay connected with their courses
on Brightspace. The Pulse App is available for download from Google Play or Apple App Store.
Brightspace Training
Self-Paced Training: Brightspace Guided Training
Located on the institutional navigation bar when you first login to Brightspace. The
Brightspace Guided Training is a self-paced program that includes instructional videos
and step-by-step walkthroughs for many of the features you will use as an instructor.
Earn a Certificate for Completing the Guided Training!
Faculty who complete the Communication, Content, and Assessment modules in the Brightspace Guided Training will earn a Certificate of Completion from the Faculty Center for Teaching and Learning.
