Employee Assistance Program

Whatever the problem, we want to help.

About the benefit

An Employee Assistance Program (EAP) is a free, confidential service to help you and your immediate family members with a wide range of problems. It’s available 24 hours a day, 365 days a year. 

EAPs can help you by providing information, support and referral services to assist you with life concerns. The assistance may be provided by phone, online and/or face to face counseling. 

We are pleased to offer employees two options to access services: New Directions Behavioral Health (Mercy) and Cigna.

New Directions Behavioral Health (Mercy)

Available to both full-time and part-time employees

New Directions offers an array of behavioral health solutions, ranging from a helpline, to short term counseling, to crisis management and more.

For more information on the services offered by Mercy, visit the New Directions website. To login, use the passcode “msu.”


Available to full-time employees only

Cigna can help you and your immediate family members address life’s many challenges. Cigna offers counseling for work-life issues, assistance with finding child or senior care, help with legal or financial matters and more.

For information on services offered by Cigna, visit the Cigna website or call 1-800-538-3543.

Contact information