Service Animal Policy

Op5.05-7 Service Animal Policy

Missouri State University (university) acknowledges the importance of service animals (defined herein) in providing an individual with a disability with specific services directly related to the individual’s disability. Therefore, the university welcomes service animals in its buildings, classrooms, university housing, meeting rooms, dining areas, health center, recreational facilities and sponsored activities and events subject to this service animal policy.

I. Definitions

For purposes of this policy the following words have the following meaning:

Emotional support animal: An animal that provides emotional support that alleviates one or more identified symptom(s) or effect(s) of an individual’s disability. However, the animal has not been specifically trained to do work or perform and does not perform work or tasks that would qualify it as a service animal. See emotional support animal policy (Op5.05-8).

Handler: A person with a disability that a service animal assists or an attendant who handles the service animal on behalf of a person with a disability.

Relief areas: Areas on campus suitable for the sanitary relief of emotional support animal’s or service animal’s urine and feces, including the nearest grassy areas outdoors or other area as directed by university personnel.

Service animal: Any dog individually trained to do work or perform tasks for individuals with a disability. A miniature horse may classify as a service animal if the miniature horse has been individually trained to do work or perform tasks for the benefit of the individual with a disability and the facilities can accommodate the miniature horse given the type, size, and weight of the miniature horse. Pursuant to Missouri law, a dog that is being trained as a service animal, shall be considered a service animal for purposes of this policy while the dog is actually engaged in training by an appropriate individual. See Mo. Rev. Stat. § 209.152.

Resident: An individual eligible for and assigned dwelling space in university housing.

University housing: A residence hall or university apartment maintained by the university.

II. Service animals procedures

  1. University students who seek to utilize a service animal on university’s campus and/or at university events are covered under the American’s with Disabilities Act (ADA) and amendments thereto. Students should consider coordinating with the university’s Disability Resource Center (DRC) prior to bringing the service animal to campus. Additionally, resident handlers are strongly encouraged to inform university’s residence life, housing and dining service department (Department) prior to occupying university housing with a service animal.
  2. University faculty and staff should discuss the use of a service animals in the workplace with the Deputy Compliance Officer, who works within the Division of Legal Affairs and Compliance. The Deputy Compliance Officer may be reached at Carrington Hall Suite 205, by phone at 417-836-6755 (voice), or via email at Faculty and staff use of service animals is subject to this policy including, but not limited to, the obligations of the handler outlined below.
  3. University visitors are permitted to bring service animals into buildings, classrooms, residence halls, meeting rooms, dining areas, health centers, recreational facilities and sponsored activities and events without prior approval, subject to the restrictions outlined in this policy and the obligations of the handler outlined below.
  4. University personnel should not ask about the necessity of a service animal when it is apparent that the animal is trained to perform tasks for an individual with a disability. In situations where it is not apparent that the animal is trained to perform tasks for an individual with a disability, the only ADA permitted inquiry are the following two questions: 1) Is the animal required because of a disability, and 2) What work or task has the animal been trained to perform? University personnel with questions regarding this analysis and the permitted inquiry should contact the Deputy Compliance Officer at Carrington Hall Suite 205, by phone at 417-836-6755 (voice), or via email at

III. Obligations of service animal handler

The supervision of a service animal is solely the responsibility of the handler. Handlers are subject to the following obligations, in addition to any other university rule or regulation not specifically related to service animals. The handler of a service animal must:

  1. Keep the service animal under the handler’s control at all times.

    The service animal must be property restrained or otherwise under the control of the handler at all times. No service animal may go loose or run at large on university property. If a service animal is found running at large, the service animal is subject to capture, confinement and removal from university property.
  2. Comply with applicable law and policies regarding animal ownership.

    The handler must abide by current city, county and state ordinances, laws and/or regulations pertaining to the licensing, vaccination and other requirements of animal ownership. It is the handler’s responsibility to know and understand all applicable ordinances, laws and regulations in addition to university policies applicable to service animals. The university may request documentation of compliance with such ordinances, laws and/or regulations, which may include presentation of vaccination certificate(s).
  3. Take proper care of the service animal.

    The handler is required to ensure the service animal is well cared for at all times. Evidence of mistreatment, abuse, neglect, extended absence or abandonment may result in the removal of the service animal, or other consequences. Handler is solely responsible for providing care and food for the service animal. University dining center policies prohibit the removal of food or food scraps from dining facilities for the purpose of feeding service animals. University personnel shall not be required to provide care or food for any service animal including, but not limited to, removing the animal during emergency evacuation for events such as a fire alarm. Emergency personnel will determine whether to remove the service animal from university housing in an emergency and may not be held responsible for the care, damage to or loss of the service animal.
  4. Be responsible for property damages and damages or injuries to, or caused by, the service animal.

    The service animal is expected to be housebroken and to utilize available relief areas when necessary. The handler is required to clean up after and properly dispose of all waste created by the service animal in a safe and sanitary manner. The handler will be responsible for any and all damages or injuries caused by the service animal and the handler must take reasonable precautions to prevent property damage or injury caused by the service animal. The residents with service animals residing in university housing will be charged for any and all damages caused by a service animal or additional cleaning required due to the service animal (beyond reasonable wear and tear) to the same extent that other residents are charged for same.

IV. Conflicting disabilities

If a person has a disabling condition that involves an allergic reaction to animals, they should notify the appropriate office based on their status with the university. Faculty, staff and visitors should notify the Deputy Compliance Officer, while students and residents should notify the DRC regarding a reasonable accommodation to the presence of service animals. The person making the request may be required to provide supporting medical documentation to support the accommodation request. Action will be taken to consider the needs of both the person seeking accommodation and the service animal owner/handler to resolve the problem as efficiently and expeditiously as reasonably possible.

V. Exclusions of service animals

The university may restrict an individual’s use of a service animal, pursuant to this policy, when the service animal poses a substantial and direct threat to the health or safety of the university community, when the presence of the service animal constitutes a fundamental alteration to the nature of the program or service provided by the university, or for the handler’s failure to comply with the obligations set forth under this policy.

The university may also limit the use of service animals in certain locations due to health or safety concerns, where the service animal may be in danger, or where their presence may compromise the integrity of research due to the presence of chemicals and/or organisms. Should the university limit the presence of a service animal, the university will reasonably endeavor to work with the handler to determine reasonable alternative opportunities to participate in the service, program or activity without having the service animal on the premises.

VI. Grievance procedure

If any individual believes that the university has failed to abide by this policy or has otherwise unreasonably restricted the use of a service animal on the university’s campus or at university events, such individual should contact the OIEC:

Missouri State University
Carrington Hall 205
901 S. National Avenue
Springfield, MO 65897

Phone: 417-836-4252

Toll Free: 877-967-8636

Relay Missouri: 711 or 800-735-2966

Fax: 417-363-1020


The OIEC is charged with investigating complaints of discrimination or harassment, including complaints regarding violations of this policy.

Student residents may also contact the department of education’s office for civil rights (OCR).

Office for Civil Rights
400 Maryland Avenue, SW
Washington, DC 20202-1100

Customer service hotline: 800-421-3481

Facsimile: 202-453-6012

TDD: 877-521-2172



Employees may also contact the equal employment opportunity commission (EEOC).

Equal Employment Opportunity Commission
Robert A. Young Building
1222 Spruce Street
Room 8100
St. Louis, MO 63103

Phone: 800-669-4000

TTY: 800-669-6820


VII. Non-discrimination / non-retaliation provision

  1. University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
  2. University will not retaliate against any person because that individual has requested or received a reasonable accommodation in university housing, including the use of a service animal.
  3. If you are a student with a disability and anticipate barriers related to this policy, it is important to request accommodations. Please contact the Disability Resource Center, Meyer Library, Suite 111, 417-836-4192.