Questions about BearPass Cards

Your Digital BearPass Card

Your BearPass Card is now available on your Apple Wallet, Google Wallet, and Samsung Wallet!

Your Bearpass ID is now available on your mobile device, providing you with seamless access to various campus services. Experience the convenience of using your smartphone or smartwatch for opening doors, enjoying meals, and attending events across campus! 

Getting Started

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below: 

Apple Wallet

Google Wallet

Samsung Wallet

Photo Submission/Preparation

1. Once you have received your Missouri State Account, please submit your photo to be displayed on your BearPass Card:
   1. Please review our photo requirements: https://www.missouristate.edu/onlinephotosubmission
      1. Upload a photo for your Digital BearPass Card: https://www.missouristate.edu/onlinephotosubmission
      2. Photos will generally be approved within 3 business days.
   2. If you haven’t done so already, set up your Missouri State Account and multi-factor authentication login you can find instructions Article - How to Set Up the Microsoft... (teamdynamix.com).

Using Your Mobile ID On and Around Campus

Where can I use my Digital BearPass Card? 

• Door Access (Non Residence Halls)
• Library
• On-Campus Dining
• Bookstore

Frequently Asked Questions

How do I update information on my Digital BearPass Card?

The information on the Digital BearPass Card comes to us from the university’s core business systems and needs to be updated. Please visit the Registrar's website for name change information. Faculty and Staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Digital BearPass Card on your phone within 48 hours.

Can I still use my physical BearPass Card once I have created my Mobile ID?

Yes, your physical BearPass Card will continue to function after you have added your Digital BearPass Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Missouri State University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Why are my account balance(s) not displaying?

• Account balances are currently only displayed on Apple & Samsung Galaxy devices
• If your account balances are $0, they will not display until funds are added.
• If you have available funds that are not displaying, please contact the BearPass Card Office at 417-836-8409 or email BearPassCard@MissouriState.edu.

Why do I have a negative balance on my Digital BearPass Card?

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. 

I used my credit card at a participating retail location when I meant to use my Digital BearPass Card. What can I do to correct my payment source?

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your BearPass Card.

I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical BearPass Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Missouri State University, your credential will stay active and update accordingly.

Do I still need my physical BearPass Card?

We recommend you retain your physical BearPass Card in a secure location as a back-up should you lose a device.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

• During regular business hours, contact the BearPass Card Office at 417-836-8409 to notify us to deactivate the Digital BearPass Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• If applicable, identify the fraudulent activity: For purchases using Bear Bucks, Dining Dollars, Faculty/Staff Dining Dollars, contact the BearPass Card Office and report the suspected fraud.
• In the Transact eAccounts app:
  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the Transact eAccounts web version:
  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
• Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

• Click the settings gear in the upper right corner. 
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

• Select Card Services
• Select Activate Card
• Select the credential to reactivate
• You will receive a confirmation email. Only the selected card will be reactivated.