Questions about BearPass Cards
Your Digital BearPass Card
Your BearPass Card is now available on your Apple Wallet, Google Wallet, and Samsung Wallet!
Your BearPass ID is now on your mobile device, making it easier to do things on campus like open doors, get meals, and go to events with just your smartphone or smartwatch.
How to get started
Check out the full User Guide & FAQs for each wallet below:
Submitting Your Photo
Once you have received your Missouri State Account, please submit your photo to be displayed on your BearPass Card. Make sure your photo follows the rules, then upload it here: Review and Upload
Photo a approval may take up to one business days.
If you haven't set up your Missouri State Account yet, follow the steps here to set up your account and login: Article - How to Set Up the Microsoft Authenticator.
Using Your Mobile ID On and Around Campus
Frequently Asked Questions
Where can I use my Digital Bearpass Card?
Door access to non-residence hall buildings, library services, on-campus dining and the Missouri State Bookstore.
How do I update information on my Digital Bearpass Card?
The information on the Digital BearPass Card comes to us from the university’s core business systems and needs to be updated. Please visit the Registrar's website for name change information. Faculty and Staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Digital BearPass Card on your phone within 48 hours.
What to do if you get a new phone or watch?
If you get a new phone or watch, your mobile ID may transfer, but it may not work for payments or door access. If you still have your old device, remove or deactivate the mobile ID in the eAccounts app before setting it up on your new device. If you are selling or giving away the old device, reset it after removing the mobile ID. If you no longer have your old device, contact the BearPass Card Office so they can remove the old mobile ID and help you set up the new one.
Can I still use my physical BearPass Card once I have created my Mobile ID?
Yes, your physical BearPass Card will continue to function after you have added your Digital BearPass Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Missouri State University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.
Why are my account balance(s) not displaying?
Account balances are currently only displayed on Apple & Samsung Galaxy devices If your account balances are $0, they will not display until funds are added. If you have available funds that are not displaying, please contact the BearPass Card Office at 417-836-8409 or email BearPassCard@MissouriState.edu.
I used my credit card at a participating retail location when I meant to use my Digital
BearPass Card. What can I do to correct my payment source?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
I am graduating or leaving the University. What happens to my Mobile ID?
As with your physical BearPass Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Missouri State University, your credential will stay active and update accordingly.
Do I still need my physical BearPass Card?
We recommend you retain your physical BearPass Card in a secure location as a back-up should you lose a device.
My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
Securing Your Account
What should I do if I lose my card or device, or if I believe there has been fradulent
use of my credential
To deactivate a Digital BearPass Card, contact the BearPass Card Office at 417-836-8409 during regular business hours. Specify whether you want to deactivate the physical card, phone, watch, or a combination of these. Any credential not specified will remain active. If you suspect fraudulent activity involving Bear Bucks, Dining Dollars, or Faculty/Staff Dining Dollars, report it to the BearPass Card Office. You can also deactivate a credential in the Transact eAccounts app or web version by opening Card Management or Card Services, selecting the credential, and choosing Deactivate Card. You will receive a confirmation email.
Additional instructions for Lost/Found Apple devices and Find My iPhone
How do I reactivate my credential if I find my lost device?
To reactivate a suspended device, use the Transact eAccounts app or web version. In the app, open Card Management, select the credential you want to reactivate, and toggle it on. On the web, open Card Services, select Activate Card, and choose the credential you want to reactivate. You will receive a confirmation email. Only the selected credential will be reactivated.