Key Control

Key control hours

10:00am - 3:00pm, Monday - Friday

If you cannot pick up your keys during Key Control's hours of operation, please call to make an appointment.

Request for keys

Any request for a key to be issued must be requested by submitting an electronic key request form, approved by the Department Head/Director and Dean/Vice President. Please allow 5 working days for normal processing and 10 working days for processing at the beginning of each semester. Any key issued to faculty, staff, or students must be signed in the Key Control Office, located at 945 E Grand/108 Central Stores and Maintenance, Monday - Friday between 10:00 a.m. - 3:00 p.m. When a person leaves Missouri State University, keys must be turned in to the Key Control Office before clearance forms will be signed.

Residence Life, Housing and Dining Services keys are issued through that department and have different replacement costs than listed below.  For information regarding keys in Residence Life, Housing and Dining Services facilities, contact the office of Residence Life, Housing and Dining Services - Facilities and Operations at (417) 836-4987.

Lost keys

There is a charge for any key reported lost/stolen. The cost varies, depending on the type of key, e.g. building master, outside door key, office key, etc.

Lock repairs/changes

Requests for lock repairs or changes should be made by submitting a request through iService Desk at Work Management ( Please allow 10 working days for completion. In cases of an emergency situation repairs and/or changes will be made as soon as possible.

  • Effective July 1, 2016, the charge for replacement keys due to loss or theft will be:
Key Type Cost
Maximum for Contractor (for lost or stolen keys) $10,000.00
High Security Keys (Master Keys) $500.00
Medium Security Keys (Submasters, Campus Labs, Chemical
Labs, and Hammons Student Center Box Office)
Select Submaster Key (a key that opens a limited number of multiple doors) $125.00
Exterior Door Key $50.00
Standard Room Key $25.00