Students may be eligible to receive a refund of tuition and/or student fees when they
make registration changes. The date used in determining the refund or credit of tuition
and other enrollment fees will be the date the student submits the online registration
change or submits the Registration Request/Change of Schedule form to the Office of the Registrar. Students and instructors can view a personalized refund schedule and drop deadlines based on the actual class schedule or a trial schedule in My Missouri State. Refer
to the Fee Refund Schedules for specific deadlines.
The University will consider refund or credit exceptions for the following reasons:
Exceptions to the fee refund policy are generally granted only for documented exceptional
circumstances that were beyond the control of the student (e.g., medical emergency
or death in the immediate family) or when a documented University error has occurred.
Examples of Acceptable Documentation Depending on the Circumstance:
Medical emergency
A letter from a physician describing the student’s health problem and how it interfered
with successful completion of the semester; statements confirming medical visit dates;
copy of intake/discharge statement; or written verification of hospital stay. Documentation
must confirm the time-frame for which the appeal has been submitted.
Any other pertinent information that supports how the student’s acute health condition(s)
interfered with the ability to meet academic commitments.
Death in immediate family
Copy of obituary or funeral program; letter of support from a family member.
Documented University error
Steps you took to address the problem at the time it occurred.
Letter/email of explanation or recommendation from department head of course, class
instructor, academic advisor, or staff member; reference to Advising Notes posted
in the My Missouri State system; reference to specific web page or copy of University
document or publication. Documentation must confirm the time-frame for which the appeal
has been submitted.
Student Appeal Guidelines
A Refund Exception Appeal Request form must be submitted online and must be accompanied
by appropriate supporting documentation. Complete the Refund Exception Appeal Request form.
In individual cases and when it is in the best interest of the student and the institution,
the Refund Exception Committee may grant an exception that is not deemed to be served
appropriately by the exception criteria stated above.
The University will consider requests for full refunds or credit of tuition and fees
if it is determined that a student:
Did not attend any classes during the semester;
Did not live any length of time in University student housing;
Did not have other campus charges on their account (e.g., Bookstore, Magers Health
and Wellness Center, etc.);
Did not have any financial aid returned causing the returned aid to be placed on the
student’s account;
Was assigned a “W” grade in all classes for the semester either by withdrawing from
all classes by the last day to drop as indicated on the academic calendar or through
a successful grade appeal to the Scholastic Standards and Revision of Records Committee;
Has not been given a full refund for non-attendance for a previous semester.
Appeals for Non-Attendance require corresponding documentation to be attached at the
time the appeal is submitted. Some types of documentation that can be included when
submitting an appeal are:
A verification of non-attendance by the instructor(s) of the course(s) you are filing
a Refund Appeal for. (You can request this from your instructor(s) via email, then
attach the emails to the appeal.)
A verification of full-time enrollment (i.e. Enrollment Verification Letter or transcript)
indicating that you are enrolled as a full-time student at another institution.
A work schedule displaying that you are employed full-time (in or out of state) and
reflecting a schedule conflict with the courses being appealed.
Student Appeal Guidelines
A Refund Exception Appeal Request form must be submitted online and must be accompanied
by appropriate supporting documentation. Complete the Refund Exception Appeal Request form.
Exceptions may also be made when courses are dropped and added after the change of
schedule period if the department of the course(s) dropped and added provides written
verification to the Office of the Registrar stating that the late schedule change
was required or recommended by the department.
Deadlines to appeal for refund or credit exceptions:
Appeals for a fall semester must be received on or before June 30 of the following
year.
Appeals for a spring semester must be received on or before November 30 of the same
year.
Appeals for a summer session must be received on or before February 28 of the following
year.
Procedures for refund or credit exceptions:
The Refund Exception Committee is charged with considering and approving exceptions
to the fee refund policy. The Committee will meet monthly to review appeals.
The class must have been dropped/withdrawn from in order to be considered for a refund
or credit. If a grade was received (including a failing grade or incomplete grade)
a refund appeal cannot be considered.
A change in assessment can only be adjusted or prorated to a refund percentage rate
already established in the published University tuition and required fees schedule
(100%, 75%, 50%, or 25%). Approved appeals are prorated based on the documented date
of the extenuating circumstance and the refund percentage in place during the documented
time.
Only tuition related to a student’s assessment for registration in credit hours is
covered by these guidelines. Other fees such as those for residence halls, the bookstore,
etc., need to be directed to offices responsible for assessment of those fees.
Appeals based on dissatisfaction with a course or instructor are not granted solely
based on student appeal. Students are advised to first direct their concerns to the
faculty member's Department Head.
Students will receive a notification as to the results of their appeal.
