Training and Support

24/7 Support

Brightspace Virtual Assistant

The Brightspace Virtual Assistant is an AI-based help tool that is integrated directly into Brightspace as a pop-up window. It provides access to live agents directly in the platform for 24/7 support as well as access to help documentation, step-by-step guides, and video tutorials.

How Do I acces the Virtual Assistant?

1. To access the Brightspace Virtual Assisstant, visit Brightspace at https://brightspace.missouristate.edu/.

2. Log into Brightspace using your Missouri State Account.

3. Click the Virtual Assistant button on the bottom right of the page.

In the message box, type out the issue you are having trouble with or select one of the generated options. The Virtual Assistant will try to find resources that may be able help you.

Please Note: The Virtual Assistant sometimes has trouble discerning whether a faculty member or a student is asking for help. To ensure you receive the proper support, it will be beneficial to note whether you are a student or a member of faculty in your query. If you are still receiving articles meant for a different role, you may need to contact Brightspace support with your question.
- When the Contact Support button is selected, the following options appear:
  - Call us: users will be given the correct phone number for their organization.
  - Email us: a case will be created from the tool and will be sent to the D2L end user support team.
  - Chat with us: users can chat with a live D2L support agent while navigating through different areas of Brightspace.

Get Certified Through the FCTL

Brightspace Guided Training

Complete the Brightspace Guided Training, accessible via the homepage navigation bar, and get certification from the FCTL. Visit the Brightspace Certification page here to learn more.

Learn More

Stay up-to-date on all things Brightspace

Follow the Brightspace Blog

Follow the Brightspace Blog to get updates on new features on the platform, tips, and information on utilizing Brightspace in your courses.

Visit Brightspace Updates

Additional Support Options

Brightspace Account Request

Request a new account or help getting access to Brightspace if you're unable to login. Students and Faculty will have accounts automatically created, but Staff need to request access to Brightspace.

Open a Faculty LMS Support Ticket

Faculty who are experiencing issues with Brightspace API tools such as requesting source courses or non-academic courses, combining course sections or adding users to course sites may open a ticket with Computer Services for assistance.

Request an LMS Organization or Non-Academic Course Shell

The Learning Management System allows for the creation of non-academic courses and organization sites.

You may request the following types of couse shells:
- A Community Organization
  - Examples include university colleges, departments, organizations, and clubs among others.
- A course for non-academic, non-credit bearing courses
  - Examples include a shell for the University Exit Exam and the State-Mandated Civics Exam
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Brightspace Guided Training

Located on the institutional navigation bar when you first access Brightspace. The Brightspace Guided Training is a self-paced program that includes instructional videos and step-by-step walkthroughs for many of the features you will use as an instructor.

Brightspace Community

The Brightspace Community is a repository of resrouces for using Brightspace as well as opportunities to collaborate and network with other Brightspace members. You will need to create a free account to access many of the features available.

Brightspace Product Idea Exchange (PIE)

The Product Idea Exchange (PIE) is a place for faculty to submit new feature requests directly to D2L. Faculty can also promote, make comments on exisitng feature requests submitted by other users, and follow the status of feature requests as the D2L team reviews and implements relevant ideas. You must create an account on the D2L Brightspace Community in order to view and/or submit ideas to the PIE.

Brightspace Pulse App

Brightspace Pulse is a mobile app that helps learners stay connected with their courses on Brightspace. The Pulse App is available for download from Google Play or Apple App Store.