2584 Director of the Learning Commons


TITLE Director of the Learning Commons




IMMEDIATE SUPERVISOR Associate Provost for Student Development and Public Affairs



The Director of the Learning Commons oversees the development, coordination and implementation of programs and services for the general academic development of students at Missouri State University. The Director coordinates with directors of academic support units, academic department heads, Deans, and the Director of the Faculty Center for Teaching and Learning to ensure services are appropriate and contribute to the University student retention and success goals.


Education: A Master's degree is required; a terminal degree is preferred.

Experience: At least five years of work experience is required in a higher education setting, with demonstrated administrative experience with program development or project management. Experience coordinating and marketing education programs is required. Demonstrated collaborative leadership and management skills and the ability to work with academic departments and colleges to implement programs are required. University teaching experience and advising or tutoring experience is preferred.

Skills: Requires excellent oral and written communications skills, interpersonal skills, organizational skills, computer skills (including word processing), decision-making skills, and project management skills.

Effort: Occasionally required to lift and carry materials weighing up to 45 pounds.


1. Contributes to the achievement of the University's retention goals for students by working with faculty, academic departments, Deans, and the Student Advisory Committee to assist in the determination of the academic support service needs of students, identifying appropriate programs or resources, connecting appropriate programs and resources with students, recommending the development of and implementing programs in response to student academic support service needs, and working with academic departments to implement tutoring program opportunities.

2. Collaborates with appropriate departments on campus to coordinate the delivery of a variety of workshops designed to improve student success skills, such as time management, study skills, writing skills, etc. that impact overall student retention.

3. Coordinates and develops a competent and effective staff of student mentors and tutors by working with academic department heads and deans in recruiting and hiring qualified students, providing orientation and training regarding programs, policies and procedures, making appropriate work assignments, and evaluating performance.

4. Demonstrates sound financial management practices and assures the most effective use of the Learning Commons budget and exercises budget authority.

5. Monitors and coordinates with web developers to ensure the Learning Commons website is effective in reaching students and conveying appropriate information effectively.

6. Manages the electronic tutoring management system by using it to allow faculty to communicate tutoring needs, scheduling and maintaining records of tutors, tutees, and tutoring sessions, and providing information and analysis of information in the database.

7. Serves as a liaison with Library and Computer Services staff regarding physical, learning resources, and computer/technology needs of the Learning Commons.

8. Coordinates with the Director of the Writing Center to develop comprehensive academic support programming which includes consistent hiring and training procedures for student academic support personnel.

9. Represents the Learning Commons in meetings with faculty, staff, students, and other groups outside of the University.

10. Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Associate Provost for Student Development and Public Affairs.

11. Contributes to the overall success of the department by performing these duties in a manner consistent with the mission, goals, and stated values of the department and performing all other essential duties as assigned.


The Director of the Learning Commons is supervised by the Associate Provost for Student Development and Public Affairs and supervises graduate assistants and student employees serving as tutors and mentors


MARCH 2009


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.