3625 Administrative Specialist II


TITLE Administrative Specialist II







The Administrative Specialist II works in depth with programs, processes, or services that are provided by the department, in contrast to Administrative Assistants who provide administrative support services to a supervisor or for the department as a whole. The Administrative Specialist II may provide customer service requiring in depth knowledge and understanding of programs, processes, or services, administer varied or related processes, and/or provide specialized information related to programs, processes, or services provided by the department. Administrative Specialists II perform a wide variety of services and may function as clinic assistants, process and maintain records of clinical experience placements, support specified classes and training programs, process applications for admission to various programs, registrations, and course enrollments, provide support services for academic programs and events, human resource programs and processes, and academic records processes, prepare materials and arrange events, consultations, or interviews, coordinate the maintenance and use of University assets, issue permits, process parking tickets and appeals, etc.


Education/Experience: A high school diploma or the equivalent and three years of general office experience or an equivalent combination of education and general office experience is required.

Skills: Keyboarding skills are required. A working knowledge of word processing and spreadsheet applications is required. A working knowledge of or the ability to learn and use database applications, the web content management system, the administrative business system or enterprise resource planning system, and other systems or applications that may be used within the University or department is required. The ability to operate and troubleshoot electronic office equipment, computers, and peripherals, maintain moderately complex filing systems and records, and make mathematical calculations is required. Effective verbal and written communication skills are required. The ability to train, assign work, and review the work of full- and part-time employees and student workers is required. The ability to maintain financial records and accounts and prepare financial reports is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Administrative support positions are primarily sedentary. Administrative support positions require extensive keyboarding.


1. Supports the programs and services provided by the department by performing varied or related processes such as creating and maintaining databases and websites, extracting desired information from databases or websites, and monitoring, facilitating, and enforcing compliance with established criteria, guidelines and standards, etc.

2. Provides customer service by providing specialized information to students, fellow employees, and the public about programs, policies, services, and/or processes provided by the department.

3. May administer a process by determining the appropriate procedures to utilize, assuring completion of steps or sub-processes, monitoring compliance to standards or criteria, and providing desired output or results.

4. May maintain complex or large filing systems by filing and supervising filing, monitoring compliance with procedures, organizing the contents of files, and planning purging and storage schedules.

5. May coordinate and bill for services provided by a clinic or department by arranging appointments, creating and maintaining required records, coding procedures, processes, services, or output, and billing for services provided.

6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

7. Remains competent and current by attending professional development courses, software training classes, and attending training and/or courses as directed by the supervisor.

8. Helps to ensure the overall success of the department by performing all other duties as assigned.


The Administrative Specialist II is supervised by the designated supervisor and may supervise full-time, part-time, and student workers.




Factor 1: Educational/Experience Requirements of the Job

Level 4 - 500 Points: A combination of education and experience equivalent to a Level 4 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Complexity and Technical Mastery

Level 3 - 220 Points: Considerable skill in oral and written communication, the ability to make basic mathematical calculations, the ability to understand and follow instructions, knowledge of moderately complex or other work procedures, and the ability to work independently and coordinate a variety of activities and events are required.

Factor 3: Responsibility for the Work of Others

Level 3 - 60 Points: Supervision of one student or part-time worker or graduate assistant, where the nature of supervision is largely confined to scheduling and assigning tasks and reviewing completed work. The incumbent may provide input into the staffing and evaluation processes, but the final decisions are made by other supervisors. The incumbent does not perform a full range of supervisory activities and spends relatively little time performing supervisory functions.

Factor 4: Guidelines

Level 3 - 220 Points: The work involves carrying out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the incumbent must select from the most appropriate of several guidelines, and make minor adjustments to methods. The incumbent uses judgment in interpreting and adapting guidelines such as University policies, regulations, precedents, and work directions for application to specific cases or problems. The incumbent makes decisions regarding most deviations from the guidelines but major deviations from guidelines are referred to the supervisor. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on assignment, incumbents use diverse but conventional methods, techniques, or approaches. Jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Contacts

Level 3 - 105 Points: The purpose of contacts is to advise or counsel students or the general public, or to plan or coordinate work efforts with other employees who are working toward common goals and where relationships are generally cooperative. Contacts are moderately structured and routine.

Factor 6: Work Impact

Level 3 - 300 Points: Work activities normally address conventional problems or situations with established methods to supply other employees with information, services, or products they use to perform their work. Work products or services facilitate the work of other employees and directly affects the ability of other employees to timely complete specific tasks or processes. Work activities may affect the quality of services provided to moderate numbers of employees, students, or the public, but the services, information, or products provided have relatively minor effects on the welfare of the affected groups.

Factor 7: Physical Effort and Work Environment

Level 1 - 25 Points: The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects.