7016 Coordinator of Residence Life - Apartment Living


TITLE Coordinator of Residence Life - Apartment Living




IMMEDIATE SUPERVISOR Director of Residence Life, Housing and Dining Services

MAJOR ADMINISTRATOR Vice President for Student Affairs


The Coordinator of Residence Life - University Apartment Living provides direction for the overall administrative, supervision, and programmatic facets of the University apartments. The Coordinator works with the Director of Residence Life and Services and Assistant Directors to provide assessment of current apartment offerings and provides feedback and input for the continual enhancement of housing for the non-traditional population of the University.


Education: A Master’s degree in College Student Personnel, Educational Administration, Counseling, or a related field is required.

Experience: At least two years post-masters, full time, live-in housing experience, (apartment living preferred) is required with exposure to various facets of residence life, such as conduct and leadership development. Work experience in an advisory capacity with groups of students in student governing bodies, residence life, student activities, or a related area is preferred.

Skills: The ability to establish positive working relationships with individuals of varying backgrounds, and organize activities and information to meet specific established goals. A demonstrated ability to perform in a problem-solving capacity and work independently is required. The ability to evaluate and assess the current apartment structure while planning and incorporating new growth into the existing system is required. Demonstrated ability as a supervisor of full-time and student employees is required. Effective communication skills (including interpersonal communication, presentation, and writing skills) and effective organizational skills are required. Proficiency with word processing, spreadsheet, database, and presentation software applications is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Employees in this job classification (job title) are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather.


1. Evaluates the current apartment organizational structure for current planning decisions and evaluates new projects or buildings that may develop as the department continues to grow and expand to meet the needs of a changing student population.

2. Assists with the development of the philosophy and implementation of comprehensive, creative programs effective with non-traditional students.

3. Facilitates the development of an environment which stimulates student responsibility and accountability and encourages the practice of the appreciation of cultural and personal differences among all community members.

4. Manages funds in conjunction with other residence life staff; assists in the development and monitoring of the budget and financial procedures for apartment leases, rent collection, and Apartment Resident Activity Fees; and provides recommendations for future development.

5. Facilitates effective management of the apartment buildings by assisting in the supervision of the assignment process; requests for apartment changes; and the timely preparation and completion of occupancy reports, room inventory, and other related lease paperwork.

6. Consults with residents in order to provide feedback to the Office of Facilities and Operations, Business Services, and other University administrators regarding the needs and desires of the increasing diverse student population.

7. Provides for accurate and timely interpretation and dissemination of information and policies by conducting regular meetings with clerical and apartment staff.

8. Assists with the facilities operation by ensuring that all apartment buildings are kept clean and in good repair and equipment is accounted for, provides feedback for new projects to enhance the apartment communities, and instills upon the staff and residents the importance of their role in maintaining the apartment complexes.

9. Coordinates the student conduct process and procedures for the apartments by reviewing conduct reports, conducting follow-up as necessary, ensuring consistent enforcement of all University rules and regulations in the apartment buildings.

10. Ensures effective intra-departmental communication through written memoranda, regular and timely contact with central office personnel, and active participation in weekly meetings.

11. Assists with the marketing, promotion, application, and selection processes associated with the apartment communities.

12. Provides effective supervision for clerical, live-in, custodial, maintenance, and student staff by establishing clear expectations and providing opportunities for growth in their position.

13. Assists with, in conjunction with the Director, Associate Director, other Assistant Directors and Coordinators, appropriate and timely responses to system-wide or building-specific needs, emergencies, or other situations requiring central office intervention; this includes a rotational, on-call schedule.

14. Promotes a positive image of Residence Life and fosters good public relations by investigating and responding to concerns and complaints of students, parents, University staff members and others in a manner that appropriately addresses their concerns.

15. Promotes professional and personal growth through participation in departmental committees and/or conference and workshop experiences as assigned.

16. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

17. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or development courses required by the Director of Residence Life, Housing and Dining Services.

18. Supports the overall operation of the Department of Residence Life, Housing and Dining Services and contributes to the accomplishments of its mission and goals by performing other essential duties as assigned by the Director of Residence Life, Housing and Dining Services.


The Coordinator of Residence Life - University Apartments reports to and receives supervision from the Director of Residence Life, Housing and Dining Services and supervises full-time live-in apartment staff, clerical staff, and student employees.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 3 - 270 Points: Supervision of a limited number of (a) operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a very small number of professional employees, or an equivalent combination of (a) and (b). The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is generally responsible for training, planning, and directing the work of permanent employees, and provides major input into hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 2 - 250 Points: The employee carries out a group of procedures using the general methods and desired results indicated by the supervisor. Typically, standard operating procedures, handbooks, and/or reference manuals exist for most procedures, but the employee must select from the most appropriate of several guidelines and make minor adjustments to methods. Unforeseen situations are normally referred to others for resolution. Assignments are related in function and objective, but processes, procedures, or software varies from one assignment to another. Based on the assignment, the employee uses diverse, but conventional, methods, techniques, or approaches. Employees in jobs at this level may perform work that is moderately complex, but normally performed within a fairly narrow and specific functional area.

Factor 5: Managerial Responsibility

Level 3 - 850 Points: Work involves providing significant support services to others both within and outside of the department that substantially influences decision-making processes. Work activities are complex and others rely on the accuracy and reliability of the information, analysis, or advice to make decisions. Work activities have a direct, but shared, impact on further processes or services, affect the overall efficiency and image of the department, and may have material impact on costs or service quality within the cost center. Incumbents may be responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.