1119 Director of University/Community Programs


TITLE Director of University/Community Programs




IMMEDIATE SUPERVISOR Chancellor, Missouri State University – West Plains

MAJOR ADMINISTRATOR Chancellor, Missouri State University – West Plains


The Director of University/Community Programs at Missouri State University-West Plains is directly responsible for the management and daily operation of the University/Community Programs, including the Small Business Development Center, the Aquatics/Wellness Program, and Theatre and Events Program at the West Plains Civic Center and works closely with the Executive Director of the West Plains Civic Center (an employee of the City of West Plains) in developing an annual schedule of events and coordinating the delivery of those events and services with other Civic Center operations and events. The Director of University/Community Programs works with Program Coordinators and the Missouri State University-West Plains Administrative Council to develop an annual budget for each program area and assures Program Coordinators conduct necessary and thorough planning, budgeting, promotion and execution to achieve successful outcomes for program offerings. In concert with Program Coordinators, the Director of University/Community Programs develops sources of funding support and sponsorship for activities in all University/Community Programs that serve to encourage maximum utilization of the programs and of West Plains Civic Center facilities and promotes within the community the reputation of the University/Community Programs as well as the cultural, social, recreational, economic and education opportunities available through involvement in the programs and through the use of the West Plains Civic Center.


Education: A Bachelor’s degree is required; an emphasis in business management, entertainment management, marketing, or a communications discipline is preferred. Ten or more years experience in directing or managing equivalent community programs/events will be considered in lieu of a Bachelors degree.

Experience: At least three years of professional experience demonstrating a record of success in program development, management and promotion is required. Experience managing an operating budget greater than $10,000 is preferred.

Skills: Strong oral and written communication skills are required. Excellent interpersonal skills are required. Organizational skills, particularly in planning, personnel management, and critical thinking are required. Must have strong decision-making skills, the ability to prioritize tasks, and to bring many, varied tasks to successful completion under time-constrained deadlines.

Other: Scope of the job frequently requires attendance at evening and/or weekend activities, performances, lectures, and/or rehearsals.


1. Ensures that the University/Community Programs serve the business development, health and wellness, educational opportunity, academic, and cultural needs of the citizens of West Plains and the Missouri State University-West Plains seven-county service area by formulating operational policies and procedures that support priorities of the campus and of the community of West Plains for the West Plains Civic Center.

2. Plans, coordinates, and schedules activities at the West Plains Civic Center as part of the University/Community Programs to achieve the maximum utilization of the Civic Center and of the opportunities available through participation and involvement in the University/Community Programs.

3. Working with the West Plains Civic Center Executive Director, develops and coordinates an annual schedule of events for the West Plains Civic Center theater, pool, and fitness center, coordinating those activities/programs with other Civic Center operations and events.

4. Engenders acceptance and enthusiasm for the West Plains Civic Center and the University/Community Programs by publishing and distributing information about the programs to the community and campus constituencies and through members of each of the University/Community Programs advisory boards.

5. Establishes a cooperative relationship between the campus, the West Plains Civic Center, the community and other campus constituencies by serving as liaison for the University, the City of West Plains, and the community with various professional groups, educational departments, and individuals who can contribute to the success of the Civic Center and the University/Community Programs.

6. Manages funds by developing with program coordinators and the Missouri State University-West Plains Administrative Council an annual budget for each program area, monitoring expenditures for facilities, programs, and personnel, and assuring prompt payments.

7. Serving as the University’s liaison with the West Plains Civic Center, negotiates the annual lease contract and reports to the West Plains Civic Center Board of Directors all activities of the University, bringing forth any issues for action and clarification by the Board of Directors.

8. Works with various other departments on scheduling their events into the West Plains Civic Center, works closely with the West Plains Civic Center Director to ensure that all events are scheduled and proper set-up requirements are communicated, tracks usage of the center to validate usage and event support charges, and validates all event invoices received from West Plains Civic Center prior to the responsible department processing payment.

9. Works with Director of Development for Missouri State University-West Plains in the promotion of and development of gift-giving opportunities in support of University/Community Programs.

10. Serves as the campus Affirmative Action Liaison by working closely with the Office of Equity and Diversity, ensuring the University's compliance with all applicable equal opportunity, affirmative action laws and regulations through implementation of the University's Equal Opportunity Program and Affirmative Action Plan, and assures the campus is complying with Title IX practices, laws and procedures, to include surveying of student athletic interests.

11. Assures that the University's employment practices are in compliance, advises senior administrators regarding non-compliant practices, procedures or policies, and provides for essential training regarding Equal Opportunity and Affirmative Action practices, laws, and regulations to campus employees and search committees.

12. Assures the proper application of policies and regulations regarding reported discrimination/harassment incidents by processing all such complaints from campus employees and students in accord with the Grievance Procedures.

13. Completes special projects in a timely, thorough and professional manner.

14. Serves as a member of the Chancellor’s Administrative Council, participating fully in all matters and working to conduct the business of the campus and of Missouri State University-West Plains as determined by the Chancellor, the Missouri State University President, and the Missouri State University Board of Governors.

15. Participates as a fully productive member of the professional staff by adhering to all University policies and procedures and the internal policies and procedures of Missouri State University.

16. Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, and attending professional development courses.

17. Contributes to the success of the University/Community Programs specifically and of Missouri State University and Missouri State University-West Plains generally by performing all other duties and responsibilities as assigned.


Under the administrative supervision of the Chancellor of the Missouri State University-West Plains campus, the Director of University/Community Programs works closely with the Executive Director of the West Plains Civic Center and supervises professional, clerical and support staff, as well as volunteers in implementing the activities of the University/Community Programs.


MARCH 2007


Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 3 - 1500 Points: Entry-level knowledge of the principles, concepts, practices, and methods of an administrative, managerial, technical, or professional specialty. Knowledge permits employee to carry out basic recurring tasks and routine portions of assignments or to carry out less demanding professional elements of assignments in professional or technical areas including accounting or auditing, financial management, business administration, human resources, law, engineering, science, or medicine, while gaining familiarity with the University's policies and goals, business practices, and/or accounting systems. This level of knowledge permits the employee to schedule and carry out the steps of a limited operation or project, or to complete stages of a multi-phase project. Alternatively, knowledge at this level might also permit the employee to carry out recurring tasks and routine assignments requiring moderate experience in specific areas within higher education. Knowledge at this level is typically acquired through a combination of formal education and/or training and experience that includes a requirement for a college degree in a specific technical or professional specialty. Knowledge requirements may also include a limited amount of related work experience. Alternatively, equivalent knowledge requirements at this level include a non-technical or general Bachelor's degree requirement with a moderate level of additional related work experience or a non-specific Master's degree requirement with some related work experience.

Factor 2: Supervisory Responsibility

Level 4 - 470 Points: Supervision of (a) a moderate number of operative, administrative support, or paraprofessional employees who do not exercise a full range of supervisory responsibilities over other full-time employees, (b) a small number of professional employees who exercise limited supervision of others, or (c) large numbers of student workers or graduate assistants, or some equivalent combination of the above. The incumbent performs a full range of supervisory responsibilities including performance reviews of subordinates. The incumbent is responsible for training, planning, and directing the work of permanent employees, and generally controls hiring decisions. Supervisory responsibilities consume moderate amounts of work time and may include general work planning tasks.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 5 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.