1150 Director of Business Advisement Center


TITLE Director of Business Advisement Center




IMMEDIATE SUPERVISOR Dean, College of Business Administration (COBA)



The Director of Business Advisement Center is responsible for planning, organizing, and directing the operations of the College of Business Administration Advisement Center which provides the essential student services of academic advisement, course enrollment, and degree program check to students majoring in Business Administration or related academic disciplines. The Director of Business Advisement Center enforces admission requirements for all applicants to the College of Business Administration, maintains all academic records on current undergraduate students as well as graduates of the College, and serves as a member of the College's Association to Advance Collegiate Schools of Business-International (AACSB International) Accreditation Maintenance Committee and as an Ex-officio member of the College's Academic Appeals Committee.


Education: An MBA is required, with a Bachelor’s degree in business administration or a related business discipline.

Experience: At least five years of experience in higher education is required. At least three years experience in office management, which includes the supervision of personnel, is preferred. Experience in academic advising is preferred. Extensive knowledge of the University, its requirements and regulations, is preferred.

Skills: Management skills, including the ability to organize, plan, and supervise as well as manage conflict situations, are required. Strong oral and written communications skills are required. Excellent interpersonal skills are required. Computer literacy including word processing and database management are required.

Other: Scope of the position requires occasional weekend and evening work, particularly during scheduled advisement/registration periods.


1. Ensures that the essential student service of quality academic advisement is provided to students majoring in Business Administration or related disciplines by establishing an environment for advising which is student-oriented through the development of advisement center policies, procedures, and guidelines, preparing long- and short-range goals and objectives for the Advisement Center, setting priorities for meeting student needs in advisement, hiring qualified advising personnel, and evaluating progress toward accomplishment of those goals and objectives.

2. Enforces the admission requirements of the College of Business Administration by supervising the prerequisite checking process for all applicants to the College, coordinating the degree check and degree program processes, and monitoring and controlling enrollment in upper division business classes.

3. Supervises the appeals process for students desiring admission to the College of Business Administration who do not meet admission requirements by serving as an ex-officio member of the Academic Appeals Committee, reviewing students' records and identifying those students who were not granted admission, notifying them of the requirements for submitting an appeal, forwarding the appeals to the committee for review, notifying students of the decisions of the committee, and enforcing any provision (e.g., probationary status) directed by the committee.

4. Enables the College of Business Administration to comply with AACSB International accreditation standards regarding academic records by serving as a member of the College's AACSB International Accreditation Maintenance Committee, and supervising the maintenance of academic records on all current undergraduate students as well as graduates of the College.

5. Facilitates the registration process for Business students by preparing and compiling advisement materials in coordination with the academic departments of the College and planning, organizing, scheduling, and presenting individual and group advisement sessions that provide information and assistance regarding the requirements for admission to the College of Business Administration.

6. Helps ensure the success of Student Orientation Advisement and Registration (SOAR) Program by presenting incoming business students with requirements unique to the College of Business Administration, supervising the registration station used by business majors, advising individual students on courses, and determining how approved transfer credit applies towards a business degree.

7. Enables Business students to develop a plan for degree completion by evaluating computerized degree audits which compare the degree requirements with the student's academic record, reviewing the audit with the student to determine remaining courses required for degree completion, assisting with developing a plan for completion of those required courses, and providing students with a report which tracks their progress each semester.

8. Provides academic advisement to students majoring in Business Administration or a related field by being knowledgeable of the academic policies and procedures unique to the College of Business Administration as well as the University, guiding students in decision-making and learning how to accept responsibility for their decisions, assisting all students (not just advisees) seeking academic information, and directing students to resources within the University which provide additional assistance (e.g., financial aid, testing, career services, student employment).

9. Promotes and maintains positive, cooperative relations with the West Plains campus, various Missouri community colleges, junior colleges, and other universities that historically provide transfer students to Missouri State University by serving as a liaison to these colleges and universities, and providing information and advisement materials to assist them in advising students about the requirements for admission to the College of Business Administration.

10. Coordinates the development of a retention plan for the College of Business Administration by researching the literature on student retention, attending workshops, conferences, and seminars specifically addressing student advisement and retention issues, and recommending alternatives designed to assist students in progressing towards degree completion.

11. Develops a competent and effective advisement staff by hiring qualified applicants, providing an opportunity to receive in-service training by attending national conferences and workshops, assigning appropriate academic advising responsibilities, and evaluating individual performance.

12. Maintains professional competence and expands the knowledge base and ability of the Advisement Center to serve the College of Business Administration and its students through involvement in professional organizations and attendance at professional development conferences/workshops and related activities.

13. Ensures the assignment of an appropriate academic advisor for all students majoring in Business Administration or a related discipline by matching faculty areas of expertise with students' declared program option areas and entering the data on the computer database.

14. Participates as a member of the University community by serving on committees as assigned by the Provost and the Dean of the College of Business Administration.

15. Coordinates the academic advisement services of the COBA Advisement Center with academic departments within the College of Business Administration regarding policies, procedures, and changes to academic programs.

16. Acts as liaison with University departments outside the College of Business Administration by meeting with faculty, staff, and department heads regarding policies, procedures, and changes to academic programs.

17. Manages funds by overseeing departmental purchases.

18. Contributes to the overall success of the Academic Advisement Center for the College of Business Administration by performing all other duties and responsibilities as assigned.


The Director of Business Advisement Center is supervised by the Dean of the College of Business Administration and supervises professional, clerical and support personnel, graduate assistants and student employees, as well as faculty advisors with assignments in the Business Advisement Center.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 5 - 730 Points: Supervision of (a) several work teams or work team leaders, (b) a rather large group of operative, administrative support, or paraprofessional employees, (c) a work group involving direction of skilled technical employees, (d) professionals in technical and skilled areas, and/or (e) subordinate supervisory personnel. The incumbent performs a full range of supervisory responsibilities including the authority to hire, train, transfer, promote, reward, or discipline others. Supervision will likely be general rather than close supervision of others. At this level, supervisory responsibilities consume significant amounts of work time and include substantial responsibility for work planning activities, staffing, and performance management as well as budgeting and planning functions.

Factor 3: Interactions with Others

Level 4 - 500 Points: Interactions with others are somewhat unstructured. The purpose may be to influence or motivate others, to obtain information, or to control situations and resolve problems. Interactions may be with individuals or groups of co-workers, students, or the general public, may be moderately unstructured, and may involve persons who hold differing goals and objectives. Individuals at this level often act as a liaison between groups with a focus on solving particular unstructured problems. Interactions at this level require considerable interpersonal skill and the ability to resolve conflict.

Factor 4: Job Controls and Guidelines

Level 3 - 500 Points: The employee operates under general supervision expressed in terms of program goals and objectives, priorities, and deadlines. Administrative supervision is given through statements of overall program or project objectives and available resources. Administrative guidelines are relatively comprehensive and the employee need only to fill in gaps in interpretation and adapt established methods to perform recurring activities. In unforeseen situations, the employee must interpret inadequate or incomplete guidelines, develop plans, and initiate new methods to complete assignments based on those interpretations. Assignments are normally related in function, but the work requires many different processes and methods applied to an established administrative or professional field. Problems are typically the result of unusual circumstances, variations in approach, or incomplete or conflicting data. The employee must interpret and refine methods to complete assignments. Characteristic jobs at this level may involve directing single-purpose programs or performing complex, but precedented, technical or professional work.

Factor 5: Managerial Responsibility

Level 4 - 1500 Points: Work involves the primary accountability for a smaller department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University. Work activities have a direct and substantial impact on the department. While work activities do have some effect on the efficiency and reputation of the cost center, departments, programs, or processes at this level represent a relatively minor function within the cost center. Employees in jobs at this level may have responsibility for developing budgets, distributing budgeted funds, and exercising the primary control over a relatively small budget.