5121 Instructional Technology Support Specialist


TITLE Instructional Technology Support Specialist







The Instructional Technology Support Specialist provides support to the faculty, staff, and students of a College by recommending technology-based solutions that improve ongoing College operations, facilitate completion of projects, and support faculty in teaching and research. The Instructional Technology Support Specialist analyzes, designs, and develops techniques for the dissemination of information via the web, develops and maintains databases used in projects, research, or administration of the College, develops and provides training to a variety of constituencies on the utilization of technology in instruction, research, and projects, manages servers, resolves computing problems, consults on the acquisition and use of technological resources, and serves as a liaison in the University's Information Technology planning efforts.


Education/Experience: A bachelor’s degree, with, or in addition to, at least 30 hours of courses taken in one or more of the College’s disciplines and one year of work experience supporting computers, servers, and/or websites, etc., developing computer applications, developing and providing computer-related training, or working experience in one of the disciplines of the college is required or a bachelor’s degree and two years of experience supporting technology used by one or more disciplines in the College is required. At least twelve hours of courses in Computer Science, Computer Information Systems, and/or Instructional Technology is required. A bachelor's degree in one of the disciplines taught in the college is preferred.

Skills: Specific demonstrative ability to program web interfaces and automate system administration tasks using scripting tools is required. Expertise with the manipulation of many different forms and modes of graphic images, text, and notation specific to the college's areas of study is required. The ability to work with hardware and programming tools specific to the disciplines of the college is preferred. Effective verbal and written communication skills are required. Effective organizational and interpersonal skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Extended periods of time at a microcomputer work station is required.


1. Provides consultative technical guidance to the College by remaining knowledgeable of the vision, mission, and daily operational needs of the College, attending College meetings to develop and maintain an understanding of the information management needs of the College and faculty, evaluating operational needs, projects, issues, and initiatives, and recommending technology-based solutions that help the College and faculty achieve goals and improve ongoing college operations.

2. Supports the academic goals of the College by developing, testing, and maintaining web-based applications that interface with the College's systems and data.

3. Contributes to faculty and staff effectiveness and instruction by developing and providing professional development seminars and one-on-one training to faculty and staff regarding web page development, web-related application development, the use of presentation systems in the classroom, and other uses of technology in instruction, research, or projects.

4. Provides support to faculty, staff, and students by helping to resolve computer-related problems and managing the College's file servers.

5. Assists with the communication efforts of the College by assisting in the design, development, and maintenance of the College’s website and related departmental sites and assisting in the development of brochures, newsletters, or other communication materials.

6. Supports the College’s information management efforts by developing and maintaining databases used for College projects, administration, and research.

7. Helps ensure the effective utilization of the College's technological resources by serving the College in a consultative role regarding new computer systems and modifications to existing systems, evaluating and recommending software and hardware, developing specifications and assisting in the purchasing process, assisting in the development of University Web Standards (security, ID validation, user authorization, web presentation, etc.), and adhering to the University’s standards and guidelines related to the web.

8. Serves as the College's liaison with Computer Services and the University's Information Technology planning efforts by sharing information and coordinating the planning, use, and acquisition of technological resources.

9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the designated supervisor.

11. Contributes to the overall success of the College by performing all other duties as assigned by the designated supervisor.


The Instructional Technology Support Specialist is supervised by a designated supervisor in the College and may supervise Distributed User Support Specialists, graduate assistants, and student workers.




Factor 1: Educational/Experience Requirements of the Job

Level 7 - 1379 Points: A combination of education and experience equivalent to a Level 7 as indicated by the Equivalencies Chart, when permitted by the Minimum Acceptable Qualifications.

Factor 2: Supervisory Responsibility

Level 3 - 897 Points: Regular but limited supervision and training of small numbers of student or part-time workers is required where the nature of supervision is largely confined to scheduling work and/or assigning tasks. Supervision at this level may also involve directing the work assignments of one or more full-time employees, but supervision typically does not include a full range of supervisory responsibilities, and the supervisory duties typically do not consume a large portion of the work day.

Factor 3: Skill, Complexity, and Technical Mastery

Level 6.5 - 2050 Points: Skill, complexity, and technical mastery is somewhat above requirements for a level at 1900, but somewhat below the skill, complexity, and technical mastery requirements at level 2200.

Factor 4: Budgetary Control

Level 3 - 579 Points: Jobs at this level are responsible for identifying areas of need and for developing proposals that request funding to fulfill those needs.

Factor 5: Work Environment and Physical Demands

Level 2 - 50 Points: The work area is generally adequately lighted and ventilated, but may involve some discomfort such as the moderate noise from machines or occasional uncomfortable temperatures. The work may require some exertion such as frequent standing, considerable walking, frequent bending, kneeling, reaching, and stooping, and may include occasional lifting of moderately heavy objects. Work may require specific but common physical abilities.

Factor 6: Work Impact and Effect

Level 3 - 2340 Points: Work products or services directly impact the operation, accuracy, reliability, acceptability, or design of programs, systems, or equipment, that affect the operation of individual departments or units. The work activity may be complex, but normally involves addressing conventional problems or situations with established methods that allow departments, programs, or units to function properly. Improperly performed work and/or equipment or software failures likely produce significant errors and/or create delays that directly affect the ability of a department, program, or unit to function properly, and the welfare of faculty, students, or others that use the services and/or products of the department, program, or unit. While the scope of improperly performed work and/or equipment or software failure is limited, the nature of the activity may require that emergency repairs be performed.