1952 Director of Residence Life, Housing and Dining Services


TITLE Director of Residence Life, Housing and Dining Services




IMMEDIATE SUPERVISOR Assistant Vice President of Student Life and Director of Plaster Student Union

MAJOR ADMINISTRATOR Vice President for Student Affairs


The Director of Residence Life, Housing, and Dining Services exercises full management responsibility for the University housing system and dining services that serve to compliment the academic mission of the University by providing a quality residential life experience and food service program reflecting sound student development and business practices. The Director of Residence Life, Housing, and Dining Services is responsible for ensuring clean and well-maintained facilities, student support and services, leadership and skill development, student development program opportunities, quality dining services, catering, and food court offerings as prescribed in the dining services contract. This position involves long-range and short-range planning to meet departmental and University goals, organizing personnel and information for effective and efficient operation, monitoring all aspects of the daily operations, assessing the effectiveness of programs, policies, and procedures, providing leadership to employees, and administering the department budget.


Education: A Bachelor’s degree in Education Administration, Business Administration, College Student Personnel, or related field, is required. A Master’s degree in an appropriate field is preferred.

Experience: At least ten years experience is required at the professional housing level with exposure to various facets of residence life, such as budgeting, student conduct, hall administration, student development and programming, supervision, and dining services. Experience in the direct supervision of full-time professional hall administrators is required. Demonstrated experience in entry-level and mid-level management in a housing system, with increasing levels of responsibility is required. Experience in the development and management of a substantial budget and contract oversight experience is preferred.

Skills: This position requires: a proven ability in the management, supervision and evaluation of professional staff; the ability to communicate effectively, both verbally and in writing, to students, parents, faculty, and staff; a demonstrated skill in problem-solving, efficient and effective decision-making, and conflict resolution; the ability to balance the student development and operational elements of a housing operation, maximizing services to students in both areas; and a demonstrated ability to produce results as an administrator by effectively delegating tasks, administering a substantial budget, and implementing established goals and supporting the mission of the department and University through leadership and the coordination of resources. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Provides a quality residence life program by administering all aspects of the University Residence Life system.

2. Provides for continued growth and improvement by coordinating the development of short- and long-range goals for the department, evaluating progress and contracting with professional consultants, as needed, to achieve these goals.

3. Promotes a positive direction and mission for the department by developing, reviewing, and implementing appropriate policies and procedures to effectively operate the residential life program.

4. Ensures fiscal responsibility and accountability by coordinating the preparation of the annual budget, authorizing the expenditure of housing funds, and maintaining overall budget control.

5. Provides for properly maintained facilities by coordinating and monitoring the department's custodial repair and replacement program.

6. Ensures the hiring and employment of quality personnel by directly or indirectly supervising the selection, training, and evaluation of all Residence Life, Housing and Dining Services employees.

7. Encourages professional staff development by approving and/or appointing staff members to appropriate University committees.

8. Maximizes occupancy in the residential life system by coordinating marketing efforts, monitoring the application and assignment process, and providing quality services and opportunities to students.

9. Manages the food service contract for Missouri State University in partnership with the local vendor management team by ensuring compliance with the contract and requesting changes as needed.

10. Ensures fiscal accountability of business practices, including payments, transfers to the vendor, and commission collection and distribution.

11. Serves as the liaison between the vendor and the residential and campus community, Financial Services, and other areas of the University.

12. Works with the food service vendors to remain current and provide quality food service to the University.

13. Ensures the development of an environment that fosters student development and enhanced educational opportunities through the promotion of programs, active support of leadership opportunities, and financial support of student development opportunities.

14. Promotes a safe and secure environment through the implementation of various safety awareness programs, the distribution of pertinent materials, and the maintenance of equipment and hardware which contribute to the security of the living units.

15. Assesses program outcomes and goal achievement by providing opportunities for student evaluation of the residential life system and the implementation of appropriate recommendations.

16. Promotes appropriate communication with all constituents by advising and counseling with students, parents, faculty, and staff about housing issues and concerns and coordinating departmental publications to ensure timely distribution.

17. Promotes a positive image of the University and department, while ensuring current practices and issues in the field are addressed, by attending professional conferences and monitoring and implementing, through research and education, current trends and developments in the field of residence life.

18. Prevents institutional liability by ensuring departmental compliance with existing University and state fiscal and personnel policies and procedures regarding residence life systems.

19. Facilitates the resolution of emergency or critical situations by responding to such incidents involving housing residents and by serving as a departmental spokesperson for all media inquiries.

20. Maintains an active communication flow by providing reports to the Assistant Vice President of Student Life and Director of Plaster Student Union regarding the operations and activities of the department, dining services, results of student evaluations and research projects, and other pertinent information relative to departmental operations.

21. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

22. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Vice President of Student Life and Director of Plaster Student Union.

23. Supports the overall mission of Student Affairs by performing duties as assigned by the Assistant Vice President of Student Life and Director of Plaster Student Union.


The Director of Residence Life, Housing, and Dining Services is supervised by the Assistant Vice President of Student Life and Director of Plaster Student Union and directly supervises the Associate Director of Residence Life, Housing, and Dining Services, the Assistant Director of Residence Life, Housing, and Dining Services -Facilities and Operations, and, partnership with the vendor, the Resident District Manager of Dining Services.




Factor 1: Professional Knowledge, Skill, and Technical Mastery

Level 5 - 3300 Points: Knowledge of the principles and methods of an administrative, managerial, or professional field such as accounting or auditing, financial management, information technology, business administration, human resources, engineering, law, social sciences, communications, education, or medicine. Knowledge permits employee to supervise projects and/or departments using standard methods to improve administrative and/or line operations. Knowledge also permits employee to plan steps and carry out multi-phase projects requiring problem definition and modified techniques, to coordinate work with others, and to modify methods and procedures to solve a wide variety of problems. Knowledge at this level requires a Bachelor's or Master's degree with substantial related work experience, including up to two years of administrative or supervisory experience. Alternatively, this level may require a professional or clinical degree beyond the Bachelor's degree with moderate related work experience; knowledge requirements include significant levels of related work experience.

Factor 2: Supervisory Responsibility

Level 6 - 1050 Points: General administration of a large unit or multiple units of employees where the nature of the managerial work involves providing general direction for other managerial personnel. Managers at this level have substantial responsibility for the operation of a functional unit, including responsibility for the budgeting process, budgetary and inventory control, purchasing and regulatory compliance, as well as administrative authority over staffing issues and disciplinary outcomes. General administrative work, rather than direct supervision of others, takes up rather large portions of work time.

Factor 3: Interactions with Others

Level 5 - 850 Points: Interactions are highly unstructured and incumbents are often required to resolve difficult and unstructured problems. Interactions are commonly with administrators, cost-center heads, high level committees, or external constituents in order to defend, negotiate, or resolve controversial and/or long-range issues and problems. Interactions occur in situations subject to divergent views, skepticism, resistance, uncooperative attitudes, and conflicting objectives. Interactions often require high levels of interpersonal skill and require the ability to influence, interrogate, or control others through debate, persuasion, or authoritative recognition and require strong analytical and decision-making skills.

Factor 4: Job Controls and Guidelines

Level 4 - 850 Points: The employee operates under administrative supervision and makes decisions based on broadly-stated University objectives and available resources. Administrative guidelines are expressed in terms of project or program outcomes and deadlines with few comprehensive guidelines. Decisions are based on inadequate guidelines that require considerable interpretation and force the employee to plan all phases of the assignment. Assignments may be unrelated in function and the work requires many different processes and methods and a great deal of analysis to identify the nature and extent of problems. The work may require the employee to develop new methods and to deal with many variables, including some that are unclear or conflicting. Characteristic jobs at this level may involve directing large and/or complex programs, projects, or departments in which the work cuts across functional lines or requires dealing with unprecedented issues.

Factor 5: Managerial Responsibility

Level 5 - 2350 Points: Work involves primary accountability for a larger department, program, or process. Work activities involve managerial decisions that directly affect the efficiency, costs, reputation, and service quality of the department, program, or process. Work affects a limited range of professional projects or administrative activities of the University, influences internal or external operations, or impacts students, faculty, and/or staff. Work activities have a direct and significant impact on the department. Work activities also have a significant effect on the efficiency and reputation of the cost center and represent a relatively major function within the cost center. At this level would be jobs in which the incumbent may have responsibility for developing budgets, distributing budgeted funds, and exercising primary control over a moderately-sized budget.