Campus Workshop Series

The CDR regularly offers workshops designed especially for Missouri State University faculty and staff as a part of its Campus Conflict Workshop series. These free workshops are typically offered during the lunch hour in the Plaster Student Union. 

Fall 2017 - Spring 2018 Workshop Topics

These workshops are open to the public. All sessions qualify for Master Advisor recertification credit.

​​Managing Classroom Conflict - Wed., September 27, 12-1 p.m. in PSU 315
Presented by Dr. Charlene Berquist and Ms. Heather Blades
Classroom conflicts, both with and among students, present risks and opportunities for educators. Explore how to prevent unnecessary disputes and  transform common classroom conflicts into opportunities for growth and development.

Conflict During the Holidays– Tues., October 31, 12-1 p.m. in PSU 308
Presented by Dr. Charlene  Berquist and Ms. Heather Blades
The holidays bring families together, and all that “togetherness” can provide a breeding ground for anxiety, tension, and conflict. Learn some easy ways to prevent or cope with the arguments and awkward interactions that often dampen the joy of the holidays.

Providing Effective Feedback and Coaching for Improvement— Wed., November 29, 12-1 p.m. in PSU 315
Presented by Dr. Charlene  Berquist and Ms. Heather Blades
Whether you dread giving feedback, or you just want to expand your evaluation toolkit, this session will offer advice on how to provide useful feedback that others can hear and use to improve their performance in the classroom or workplace.

Dealing with Difficult Personalities— Tues., January 30, 12-1 p.m. in PSU 315
Presented by Dr. Charlene  Berquist and Ms. Heather Blades
Some people are just hard to handle: grumpy, obnoxious, unreasonable– the list goes on. So, how do you cope when you have a conflict with one of these “difficult” people? This session will explore ways to manage conflict with these challenging personalities.

Bullying in the Workplace -  Wed., February 28, 12-1 p.m. in PSU 315
Presented by Dr. Carrisa Hoelscher and Dr. Stephen Spates
Bullying is common, often unrecognized, and damaging, and it impacts both workplace and campus settings. This session will discuss adult bullying behaviors, techniques for dealing with bullying, and prevention strategies.  

How Your Personality and Style Influence Your Conflict Management - Wed., April 18, 12-1 p.m. in PSU 315
Presented by Dr. Charlene Berquist and Heather Blades
Resolving conflict is easier when you understand the implications of your personality type on your approach to, and experience of, conflict situations.

Customized Workshops for Departments/Units

Individual departments and units can also request customized workshops on any topic related to conflict or communication - these workshops provide a low-cost way to educate faculty and staff about various conflict topics or enhance employees' conflict-related skills. Contact the CDR for more information on these customized workshops.

Previous Workshop Topics

The list below exemplifies the types of workshops previously offered to the campus community:

Conflict in the Classroom

Classroom conflicts - from aggressive students to mismanaged disputes to group project meltdowns – are a major source of stress for those who teach. This session will explore the sources of classroom conflict and discuss classroom conflict management strategies.

Crucial Conversations    

Often the most important conversations we have are the ones we dread the most. How do you talk with someone about a topic or issue that you know will likely result in a conflict? This workshop will focus on the best tactics to employ when you need to have a “crucial conversation."

Coping with Bullying in the Workplace

Workplace bullying is a common phenomenon that often goes unrecognized even though it can cause much personal stress and group conflict. This workshop will discuss bullying behaviors, techniques for dealing with bullying, and prevention strategies.

Multicultural Issues in Managing Conflict

This workshop will raise your awareness of multicultural issues in conflict as it explores resources, options, and strategies for addressing multicultural issues in managing conflict. Particular emphasis will be placed on developing practical communication skills when faced with multicultural issues in a conflict.

Men, Women, and Conflict

This workshop will explore the role that gender may play in conflict situations, including how gender may impact the way in which we perceive, interpret, and react to conflict situations.

Conflict with Health Care Providers

Conflict with a health care providers can result in frustration and poor quality of care. This session will explore the main causes of conflict with health care providers, discuss how conflict differs depending on the type of health care provider, and offer strategies for how to manage these conflicts.

How Leaders Manage Conflict

Conflict and leadership go hand-in-hand. However, few leaders are trained to manage the conflicts that are inevitable part of their role. This session will explore leadership styles and the ways in which leaders can skillfully manage the conflict.

Addressing Conflict Effectively

Conflict is natural and unavoidable, and the way we manage it can make it a positive or negative force in our lives. This session explores the nature and causes of conflict, as well as how to address and manage conflict.

Personality Types & Conflict      

Although conflict with others is inevitable, resolving conflict is easier when you understand the impact that a person’s personality type has on their reactions and perceptions. The session investigates how various personalities respond to conflict and the implications of various personality types on conflict situations.

Problem Students, Problem Parents: There’s Almost Always at Least One! Resolving Conflicts in Advising 

Conflict is natural and unavoidable in any context, yet it may be particularly challenging and impactful in advising relationships. This session explores the nature of conflicts in academic advising, as well as strategies for addressing and resolving these conflicts.

Managing Emotions & Diffusing Anger

The emotional nature of conflict can be uncomfortable, and emotions can themselves be a cause of conflict. This session delves into the role emotions play in conflict and addresses how we can manage emotions to better address the conflicts we encounter.

Conflict During the Holidays      

The holidays are meant to be a joyous time, but too often they become a source of stress and conflict for families, couples, and friends. This final session in the conflict series provides concrete advice for handling holiday conflict.

Overview of Conflict

Conflict is a natural and unavoidable part of life, and the way we react to conflict can make it a negative or positive force in our lives. This workshop will explore the nature and causes of conflict in the University workplace. You will come to better understand the conflicts you face, uncover your own "conflict style," and identify ways to address conflict productively.


We all face our own conflicts, but helping others resolve the conflicts in their lives can be even more challenging! This session will discuss coaching strategies to help you assist others, and yourself, as you encounter both simple and complex conflicts. Learn concrete strategies that you can employ to assist yourself and others to manage conflicts before they escalate.

Managing Conflict within Your Department

Managing conflicts in a University environment is a departmental affair. This session will address ways that department members can work together to prevent, manage, and resolve the conflicts that will naturally arise. Learn how to identify patterns of conflict in your department as well as techniques your department can use to work together to face and manage conflicts in a productive and positive way.