Level 1 Games Center Information

Missouri State University, Springfield Campus – Plaster Student Union

Position Title: Level 1 Games Center Manager

Department: Plaster Student Union Administration

Supervision: This position reports to the Director of Plaster Student Union.

Position Summary:

The Level 1 Games Center Manager is responsible for scheduling and guiding the work of Level 1 Games Center Attendants. It is important that the manager is familiar with the Level 1 Games Center, its equipment/technology, policies, and services.

General Tasks and Responsibilities:

• Participate in recruitment and selection process for Level 1 Games Center Attendant hires.
• Train staff in the proper operations of the various games and procedures to ensure everyone is able to understand and execute in their role.
• Serve as the subject matter expert to Level 1 Games Center staff.
• Supervise Games Center staff to achieve expected performance and outcomes.
• Schedule staff to work on all shifts.
• Attend OMT staff meetings and training sessions.
• Organize and maintain equipment and technology.
• Maintain games inventory and report missing/damaged items immediately.
• Manage operations of the space including customer service for patrons, equipment management and troubleshooting, cash handling/Point-of-Sale transactions, general cleanliness of space.
• Utilize game management system (ggLeap) for guests to enjoy their gaming experience.
• Check-out and store game consoles in a professional and secure manner.
• Cash handle/charge credit cards via Point-of-Sale transaction system.
• Keep an updated inventory of games and equipment.
• Other duties as assigned.

Qualifications (Requisite Knowledge, Skills, and Abilities):

• The Manager is a student employee and must meet all University requirements to work on campus.
• Minimum GPA: 2.5
• Minimum enrolled credit hours for U.S. & International students.
• Previous customer service experience.
• Knowledge of PC’s and gaming consoles.
• Ability to troubleshoot technological issues.
• Must be available to attend required trainings.
• Ability to follow directions and manage time efficiently.
• Excellent interpersonal skills.
• Flexible hours for availability (including evenings & weekends).
• Ability to work independently.
• Ability to work with people from different backgrounds.

Preferred Qualifications:

• Supervisory experience.

Schedule:

• Average of 15-20 hours/week.

Position Outcomes:

• Real-work situational problem solving.
• Hands-on customer relations.
• Enhance and actively apply leadership skills to the staff.
• Develop organizational & people management skills.
• Enhanced technology skills.

Missouri State University, Springfield Campus – Plaster Student Union

Position Title: Level 1 Games Center Attendant

Department: Plaster Student Union Administration

Supervision: Position reports to Level 1 Games Center Area Manager under the guidance of the Director of Plaster Student Union.

Position Overview:

The Level 1 Games Center Attendant provides guests with a customer-centered experience while managing the daily operations of the Games Center.

General Tasks and Responsibilities:

• Welcome guests to the space and create a customer-centered atmosphere.
• Manage operations of the space including customer service for patrons, equipment management and troubleshooting, cash handling/Point-of-Sale transactions, general cleanliness of space.
• Utilize game management system (ggLeap) for guests to enjoy their gaming experience.
• Check-out and store game consoles in a professional and secure manner.
• Cash handle/charge credit cards via Point-of-Sale transaction system.
• Keep an updated inventory of games and equipment.
• Other duties as assigned.

Qualifications (Requisite Knowledge, Skills, and Abilities):

• Level 1 Games Center Attendants are student employees and must meet all University requirements to work on campus.
• Minimum GPA: 2.0
• Minimum enrolled credit hours for U.S. & International students.
• Previous customer service experience.
• Knowledge of PC’s and gaming consoles.
• Ability to troubleshoot technological issues.
• Must be available to attend required trainings.

Preferred Qualifications:

• Available to work Tuesdays, Wednesdays, and Friday-Saturday nights, as well as Wednesday and Saturday days.

Schedule:

• Average of 10-20 hours/week.

Position Outcomes:

• Real-work situational problem solving.
• Hands-on customer relations.
• Enhanced technology skills.