Frequently Asked Questions
Questions
- How does it work?
- Is there a charge for subscribing?
- How do I update my contact information?
- Why do I keep receiving a confirm notification email?
- When I try to add a phone number for a voice call alert it won’t work, why?
- Will my contact information be shared with other university systems or third parties?
- I received a notification. Where can I find more details?
- How do I opt out of Missouri State Alert?
- What numbers and addresses will send the Missouri State Alert notifications?
- Will Missouri State test the system? How will I know what is a test?
How does it work?
During an urgent situation, the system will cycle through contacts listed for your account to deliver the alert.
Is there a charge for subscribing?
No, but you are responsible for the fees associated with receiving messages on phones and computers.
How do I update my contact information?
If you are a faculty, staff or student, you can update them through My Missouri State (Springfield) or My Grizzly Den (West Plains).
If you have public access, update them through the open access portal.
We recommend you use direct contact information, like a cell phone number.
Will my contact information be shared with other university systems or third parties?
No, your contact information is only used by this system to send urgent notifications.
I received a notification. Where can I find more details?
Follow-up information is on University Status or the West Plains homepage.
How do I opt out of Missouri State Alert?
Participation is mandatory—no opt-out options ensure every community member receives critical safety information when it matters most.
What numbers and addresses will send the Missouri State Alert notifications?
Phone calls:
- 417-510-4744
- 833-586-0048
- 833-510-1110
- 833-489-1417
- 833-545-0043
Text messages: 58843
Emails:
If you use email, add the above email address to your safe senders list in your email client. This will ensure the alert messages don't end up in your junk email folder.
Will Missouri State test the system? How will I know what is a test?
The university strives to test the Missouri State Alert system each semester. We will inform the campus community before sending test notifications.
If the message is a test of the system, the notification will indicate so.
Any message without the word “test” is an urgent message. Urgent messages will carry subject lines such as, “Emergency Alert,” “Weather Alert” or “Campus Advisory.”