TITLE Coordinator, Pharmacy Business Operations
CLASSIFICATION NUMBER 6825
IMMEDIATE SUPERVISOR Director, Magers Health and Wellness Center
The Coordinator, Pharmacy Services, working with the Pharmacist in charge, directs and oversees the business operations of the pharmacy. The Coordinator is responsible for development and maintenance of pharmacy services protocols, policies and procedures including being knowledgeable of and developing and administering pharmacy policy and best practices based on guidelines set by the Board of Pharmacy, state, federal and Missouri State University. This position assists the Director, Magers Health and Wellness Center in establishing and achieving the short- and long-range pharmacy goals and establishing the pharmacy budget. The Coordinator is responsible for supervising, scheduling and all related payroll activities for the Senior Pharmacy Technicians and student workers. Duties also include maintaining accurate records of pharmacy staff licenses, registrations, certifications and continuing education. The Coordinator serves as system administrator for pharmacy software and institutes and maintains the electronic process for reconciliation of third-party payments and works with the business office to improve general pharmacy business practices. This role ensures Health Insurance Portability and Accountability (HIPAA) compliance in the pharmacy operations and maintains all required pharmacy business operation records. The Coordinator works with Internal Audit and Risk Management to prepare information as requested. This position also serves as a Pharmacy Technician, assists with duties such as drug recalls and other duties assigned by the pharmacists as needed.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required; A Bachelor’s degree in accounting or business administration is preferred.
Experience: At least two years experience in retail or supply management business operations is required. Experience must include ordering and physical inventory reconciliation of a retail or supply business in an accounting capacity, knowledge of accounting procedures, data entry, word processing, spreadsheet and database applications is required. Ability to prepare budgets, review revenue and expenses and identify trends to support the ongoing success of a retail operations is required. Two years experience in a pharmacy operations environment is preferred.
Skills: Knowledge of medical and pharmacy terminology. An understanding of medical/pharmacy or like retail sales and inventory computer systems. Business management skills are required. Ability to interpret, recommend and administer policy and guidelines as set by the Board of Pharmacy, state, federal and university, is required. Effective communication skills and the ability to work collegially with a wide variety of professionals in a fast-paced health care setting are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Registrations: Registration with the Missouri State Board of Pharmacy as a Pharmacy Technician is required at time of hire.
Certifications: Certification as a nationally Certified Pharmacy Technician is preferred.
Effort: This position lifts cartons of medication and pharmacy supplies weighing up to twenty pounds on a weekly basis. This position stocks and retrieves items from shelves of varying heights and staffs a pharmacy counter for extended periods on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES1. Assures the delivery of quality products and services and compliance with federal, state, and local laws and regulations, university policies and procedures and internal auditor recommendations.
2. Develops the pharmacy budget, oversees expenditures, and works to ensure the pharmacy is a profitable operation while providing lower drug costs to consumers and the health care plan.
3. Verifies monthly financial services records for accounts payables and credit in coordination with the Magers Business office and university policy.
4. Assures that pharmacy personnel follow correct cash handling opening and closing procedures, as well as reconciling cash balances and credit card transactions to register reports, in coordination with Magers Business office.
5. Determines the best price for purchasing and selling prescription, over-the-counter, vaccine and sundries stock.
6. Oversees the purchase, receipt, maintenance, return, and reconciliation of prescription, over-the-counter, vaccine and sundries stock.
7. Reconciles inventory accounts, monitors and reconciles inventories on an ongoing basis and plans and manages the annual inventory of Magers pharmacy operation.
8. Maintains all required federal, state, city and university pharmacy operation records.
9. Serves as system administrator for pharmacy software and institutes and maintains the electronic process for reconciliation of third-party payments.
10. Obtains third-party insurer partner proposals and complies with third-party partner contracts.
11. Assists the Pharmacist in Charge in the selection and initial training and development plans for continuing education of Senior Pharmacy Technicians and student workers, as well as responsible for supervising, scheduling and payroll requirements of the Senior Pharmacy Technicians and student workers.
12. Maintains accurate records of pharmacy staff licenses, registrations, certifications and continuing education.
13. Works in coordination with the Pharmacist in Charge in the development and maintenance of pharmacy services protocols, policies and procedures and assists with drug recalls.
14. Serves as a Pharmacy Technician by selecting the drug, verifying it is the correct product, counting the correct quantity, applying the label to the container, and having it checked by the pharmacists, accepting prescriptions by phone, contacting physicians for refills, transferring prescriptions to and from other pharmacies, coordinating price quotes for customers and assisting customers to obtain over-the-counter supplies.
15. Assists the Director, Magers Health and Wellness Center to establish and achieve short- and long-range pharmacy goals and to establish the pharmacy budget.
16. Works with Internal Audit and Risk Management to prepare information as requested.
17. Communicates regularly with Magers Health and Wellness Center medical staff, outside providers and patients to maintain relationships, resolve concerns and enhance service.
18. Assists the nursing staff with treatment room supplies, charges and any other concerns.
19. Works with the wellness coordinators regarding education and marketing as well as the business office to improve pharmacy business practices.
20. Shares ideas to improve the performance of the university’s self-insured pharmacy plan and to improve overall pharmacy quality, service and profitability.
21. Contributes regularly to the Magers Health and Wellness Center accreditation and continuous quality improvement process.
22. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
23. Remains competent and current through self-directed professional reading, develops professional contacts with colleagues, attends professional development courses and attends training and/or courses as directed by the supervisor.
24. Performs all other duties and responsibilities as assigned by the Director of Magers Health and Wellness Center.
The Coordinator, Pharmacy Business Operations, supervises a variety of FT and PT employees including the Senior Pharmacy Technicians and student workers.
OFFICE OF HUMAN RESOURCES
REVISED OCTOBER 2023