POSITION IDENTIFICATION
TITLE Manager of Safety Systems & Dispatch Operations
CLASSIFICATION NUMBER 5428
GRADE 44
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Director, University Safety
GENERAL FUNCTION
The Manager of Safety Systems & Dispatch Operations oversees the daily operations of the University’s Dispatch Center and provides leadership for campus-wide safety technology systems. Essential duties include planning, budgeting, training, and supervision, as well as project management for the installation, upgrade, and integration of surveillance cameras, alarm systems, mass notification platforms, mobile safety applications, dispatch software, and radio communications. This position ensures compliance with university policy, industry standards, and regulatory requirements while coordinating with campus partners and external vendors.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required. An emphasis in Emergency Communications, Public Administration, Business Administration, Criminal Justice, Information Technology. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: Three years of professional experience in a 9-1-1 communications center or a public or private dispatch/alarm/call center, and administrative and supervisory experience (e.g., scheduling, training, performance management and professional development) is required. Experience overseeing and administering complex safety, security, and communication systems such as cameras, alarms, radios, mass communication, computer-aided dispatch, and radio communication systems is preferred.
Skills: Required are leadership, supervisory, and project management skills (planning, scheduling, coordinating multiple stakeholders). Strong analytical, problem-solving, and decision-making abilities. Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate across diverse constituencies. Technical expertise in programming, configuring, and troubleshooting complex safety systems. Knowledge of compliance requirements, industry standards, and record-keeping practices. Ability to develop policies, procedures, training programs, and performance standards. Proficiency in budgeting and resource management. The ability to deal effectively with people and stressful situations is required. The ability to assess situations accurately and quickly is required.
Certification and Training: Completion of ICS 100, 200, 300 and NIMS 700, 800 is required within one year of appointment. APCO Public Safety Telecommunicator I certification, or equivalent, is required within one year. NENA Center Manager Certification Program (CMCP), or equivalent, is required within one year. Preferred certifications include Project Management Professional (PMP), Registered Public Safety Leader (RPL), and Certified Public Executive (CPE).
Other: Employees in this job classification are designated as essential employees and may be required to report to work as scheduled when University offices are closed due to severe weather.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Manages dispatch center operations, oversees daily operations including planning, budgeting, staffing, scheduling, training, quality assurance, and performance management.2. Supervises and develops staff, provides coaching, discipline, annual development plans (ADPs), and leadership development for dispatch personnel.
3. Maintains operational guidelines and training programs, develops and updates Standard Operating Guidelines (SOGs), training initiatives, quality improvement programs, and process documentation.
4. Oversees equipment and asset management, manages asset tracking, equipment planning, procurement, vendor relationships, and record retention for dispatch operations.
5. Administers video management systems, manages camera additions/removals, system integrations, recording/archiving, licensing, and replacements and maintains project tracking and asset management for video systems.
6. Leads camera projects and integrations, serves as project manager for camera installations and upgrades, integrates cameras with door access control systems and resolves technical issues.
7. Collaborates on video standards and policies, works with departments to establish and maintain video system standards and policies.
8. Administers mass notification systems, manages system performance, analyzes data, prepares reports, and troubleshoots delivery failures.
9. Manages the university mobile safety app, programs and maintains the app, develops marketing strategies, trains users, and coordinates emergency communication via digital signage.
10. Leads safety technology projects, serves as project manager for new system searches and deployments.
11. Manages alarm systems, administers user accounts, configures IP panels, reviews signal data, and coordinates fire panel reporting and repairs.
12. Administers radio communications, maintains university safety radios, ensures FCC compliance, programs radios, provides training, and oversees the 800 MHz trunked system.
13. Manages dispatch systems, administers records management System (RMS) and Computer-Aided Dispatch (CAD), including configuration and technical support coordination.
14. Administers recording systems, creates user accounts, archives recordings, provides investigative access, and ensures quality assurance across audio, video, and telephone records.
15. Contributes strategically and professionally, leads safety technology searches and upgrades, represents University Safety in meetings and planning, engages with student leaders, and promotes cooperation and continuous improvement.
16. Performs dispatch specialist duties as needed.
17. Maintains professional competence, pursues training, certifications, and participates in professional networks.
18. Supports university safety operations, performs other duties as assigned to contributes to the overall success of the Office of University Safety.
SUPERVISION
The Manager of Safety Systems & Dispatch Operations supervises Dispatch Specialists and Leads.
OFFICE OF HUMAN RESOURCES
REVISED NOVEMBER 2025
