TITLE Copy Center Supervisor
CLASSIFICATION NUMBER 5325
IMMEDIATE SUPERVISOR Printing Services Manager
The Copy Center Supervisor provides leadership and first-line supervision of all phases of operations of the Copy Center including: staffing and training of employees, scheduling and assigning copy production work, communicating with customers regarding their copy production needs, implementing appropriate quality control standards, and coordinating Copy Center operations with Printing Services. The Copy Center Supervisor oversees the daily operation and staffing of the Contract Postal Station located in the Copy Center. The Copy Center Supervisor operates digital high-speed monochrome and color copiers and related copy/bindery production equipment, manages inventories of paper and supplies, and performs daily routine maintenance on equipment and color calibration of color printers.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required; an Associate’s degree in a technical area, such as printing or computer information systems is preferred.
Experience: With a high school diploma or the equivalent, at least three years of experience is required in digital high-speed copier/printing operation and maintenance and must include at least one year of supervisory experience. With an Associate’s degree, one year of experience in digital high-speed copier/printing operation and maintenance is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Experience in bindery operations is preferred. Experience working in a higher education environment is preferred. Knowledge of the US Postal System and its operations and familiarity with electronic estimating/billing software with an emphasis on Print Shop Pro web to print software is preferred.
Skills: Competence in both oral and written English language is required. Excellent interpersonal skills are required.
Effort: The ability to examine printing products and make adjustments in the quality of the finished product is required. This position unloads, stacks, lifts, and carries 5,000 sheet cartons of paper weighing about fifty pounds throughout the day.
Other: The scope of the position may require night time, holiday, and/or weekend work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures the coordinated delivery of Copy Center services by effectively supervising all phases of the operation including scheduling all work into the copy center, controlling the workload, and maintaining a synchronized production schedule with Printing Services.
2. Ensures that the Copy Center consistently produces a quality product by implementing appropriate quality control standards for copy layout, document preparation for copying, alignment legibility, and control of copy density.
3. Meets the customer's copy product needs by being thoroughly knowledgeable of various copy products available in the Copy Center, discussing the customer's copy product needs, providing options to satisfy those needs, and delivering the copy product as requested.
4. Engenders a customer-service orientation within the Copy Center implementing appropriate customer service procedures and recommending to the Printing Services Manager any changes in work procedures or other customer service matters affecting the Copy Center.
5. Assists in maintaining an efficient operation by performing daily routine maintenance on equipment, requesting maintenance services when required, reporting monthly meter readings to equipment vendors, and submitting weekly reports on downtime of Copy Center.
6. Ensures that the Copy Center maintains a sufficient stock of supplies to meet anticipated customer demands, thus avoiding delays in production or lateness of production, by managing the on-hand inventory of paper products and supplies through daily spot checks of stocks and ordering sufficient stock in advance of the date required for use.
7. Develops an efficient and effective Copy Center staff consisting of student workers, graduate assistants, and part-time employees by hiring qualified applicants; training the new employees in Copy Center operations, policies, and procedures; cross-training all employees in areas such as accounting procedures, record keeping, fax machine and duplicator, digital, and bindery equipment operation; assigning work responsibilities; evaluating work performance; and recommending the termination of employees as appropriate.
8. Reduces the potential for injury to workers or damage to Copy Center equipment by complying with and enforcing written safety and evacuation procedures.
9. Performs various bindery operations including, but not limited to, folding, cutting, bookbinding, padding, laminating, and shrink-wrapping.
10. Utilizes digital printing software for desktop publishing, addressing mail pieces, and variable data printing.
11. Monitors daily sales and submits weekly and monthly sales reports and reports of purchases.
12. Oversees the daily operations and staffing of the postal contract station.
13. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Printing Services Manager.
15. Contributes to the overall success of the Copy Center by performing other essential duties and responsibilities as assigned.
The Copy Center Supervisor is supervised by the Printing Services Manager and supervises full and part-time employees, student workers, and graduate assistants.
OFFICE OF HUMAN RESOURCES
REVISED FEBRUARY 2020