TITLE Information Technology Coordinator - University Libraries
CLASSIFICATION NUMBER 5256
IMMEDIATE SUPERVISOR Associate Dean of Library Services
The Information Technology Coordinator, University Libraries uses advanced professional and technical expertise to provide leadership and guidance to the University Libraries concerning information technology issues and is responsible for the management, supervision, operations, planning, and security of the information technology resources of the University Libraries.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a master’s degree in Library and Information Science from an ALA-accredited program or another information technology-related field is preferred.
Experience: A minimum of five years of varied educational technology and information technology experience in an academic environment which must include:
- General experience in personal computers and operating systems, server operating systems, network protocols, and enterprise architecture;
- At least three years of supervisory experience;
- A minimum of three years of comprehensive management experience involving project management, planning, and preparing and managing project budgets;
- At least two years’ experience with an Integrated Library System or Library Services Platform (eg. FOLIO, Sierra, Alma, Aleph, Millennium, Voyager, WMSetc.) or similar systems;
- Experience with RDBMS and SQL, web development, and technology security issues;
- Experience supporting a wide range of specialized academic and library information technologies is preferred; and
- Experience working in a higher education environment is preferred.
Skills: The ability to effectively manage multiple, complex projects concurrently is required. The ability to work effectively with staff, faculty, administrators, and University personnel at all levels is required. The ability to manage a budget is required. Effective interpersonal, customer service, and team-building skills are required. Strong time management skills, including the ability to multi-task, prioritize, and individually manage a changing workload and schedule are required. Excellent analytical skills and problem-solving ability are required. Demonstrated experience with improving systems and services by integrating a forward-thinking approach is required. Current knowledge and understanding of effective practices for information technology service delivery and support is required. Knowledge and understanding of effective practices for information technology security is required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The twenty-four hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with information technology operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES1. Serves as a Portfolio Manager and works with the Dean, Associate Dean and other Portfolio Managers of the University Libraries to identify information technology needs and establish organizational technology priorities, prepares and implements long- and short-range goals and objectives to ensure those needs and priorities are met, manages multiple concurrently assigned projects, including management of personnel, budgetary, and technology resources, and assists in strategic planning and evaluation of the Libraries’s performance and progress toward accomplishment of the goals and objectives.
2. Provides advanced systems administration to the University Libraries by coordinating the design, installation, and management of specialized hardware, software, and equipment used in the University Libraries and supervising technology support staff in the maintenance and support of those technologies.
3. Supervises assigned Libraries’ technology staff, which may include full-time employees, graduate assistants, and student workers, oversees the selection, professional development, and management of staff, provides training and orientation on departmental and unit policies and procedures, assigns areas of responsibility, supervises work activities, determines staff professional development needs, and evaluates staff performance.
4. Provides guidance to faculty, staff, and students on the implementation and use of information technology by analyzing user needs, evaluating solution options, making recommendations, developing in-house systems and services, and establishing support resources for the new systems and services.5. Provides direction and leadership on the information technology aspects of construction projects, including renovations, new construction, and facility design, ensures project activities and outcomes are completed in a manner that meets the goals of constituents, monitors project status and provides status reports to involved parties, and anticipates, identifies, and resolves issues that could interfere with the successful completion of projects.
6. Develops, maintains, and administers the Libraries’s annual technology departmental budgets, oversees fiscal administration and the integrity of capital equipment, provides monthly account management, ensures timely reporting and compliance with institutional requirements for budget development and review, and oversees the design, execution, and effectiveness of internal controls with respect to department and project fiscal management.
7. Reviews and evaluates information security compliance issues/concerns within the Libraries, ensures that the Libraries are in compliance with the information security rules and regulations of the University, and that Libraries’ practices meet the standards set by the University for compliance with state and federal laws and regulations.
8. Supports program and department accreditations and student learning outcomes by evaluating, recommending, and coordinating approval for equipment and software options to improve student learning and meet future academic needs, and assures the appropriate controls are in place to manage the Libraries’ physical resources, including space planning, equipment and inventory control, and conference room and equipment property maintenance.
9. Initiates, develops, and maintains effective working relationships with all units in the Libraries, external academic and consortial institutions, vendors, and information technology areas, serves as the Libraries’ liaison to Computer Services to coordinate all large-scale technology-based initiatives, policies, and plans, represents the Libraries in activities regarding the development of institutional policy and procedures related to technology, and serves on Libraries, University, and external committees as appropriate.
10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and obtaining certifications and attending training and/or courses required by the Dean.
12. Contributes to the overall success of the University Libraries by performing all other duties as assigned.
The Information Technology Coordinator, University Libraries is supervised by the Associate Dean of Library Services and supervises assigned information technology employees of the University Libraries.
OFFICE OF HUMAN RESOURCESREVISED DECEMBER 2022