5254 Coordinator, Public Services


TITLE Coordinator, Public Services




IMMEDIATE SUPERVISOR Associate Dean, University Libraries


The Coordinator of Public Services plans, implements, and evaluates public services and initiatives, establishes policies and procedures, sets priorities, collaborates with other entities, and coordinates the operational activities of current and future public services of the Missouri State University Libraries.


Education: A Bachelor’s degree is required. A Master’s degree in Library and Information Science from an American Library Association (ALA)–accredited program or equivalent is preferred.

Experience: At least three years of recent experience providing and managing public services in a medium or large library or similar institution.

Skills: Excellent spoken and written communication skills are required. Excellent interpersonal skills are required. The ability to work individually and collaboratively to solve problems and take advantage of opportunities is required. Demonstrated problem-solving and decision-making abilities are required. Attention to detail is required.  The ability to follow established guidelines is required. The ability to work effectively in a dynamic, changing work environment is required. A commitment to developing useful and accessible services and assuring excellent patron services are provided is required.  A commitment to the development of library personnel is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Provides vision and direction for all public services efforts of the MSU Libraries, including collaborative efforts with other University units and regional partners, through strategic planning, deliberate and reasoned deployment of resources, coordination of operations, and effective assessment of public services and service providers.

2. Works effectively in a collaborative, consultative team environment.

3. Serves as a member of the Library Management team and manages a portfolio of teams focused on selected principal activities of the MSU Libraries.

4. Provides leadership and vision for all public service components or initiatives of the MSU Libraries and its collaborative partners in order to maximize the user experience.

5. Recruits, motivates and manages talent in evolving work and information environments.

6. Provides training opportunities for colleagues on new and evolving information technologies and their implementation in pursuit of better public services in academic libraries.

7. Mentors and evaluates direct reports to ensure they have the support needed to perform duties and develop professionally, while fostering an environment that promotes exploration, innovation, and implementation of new approaches.

8. Develops, recommends, reviews, creates, and communicates policies, budgets, processes, and procedures with appropriate input and/or approval from Library administration, Library technical services, University administrative offices, and other consortia institutions, as necessary.

9. Plays a leadership role on the Building Services team which coordinates the upkeep and repair of all aspects of the built environment.

10. Plays a leadership role in the allocation and assessment of space, specifically, serving on the space committee which studies, assesses, allocates, designs, and furnishes most of the spaces inside and adjacent to the Duane G. Meyer Library and the Haseltine Library in the Greenwood Lab School.

11. Reaches out to and collaborates with other areas of the University, the community, the region, and the state on programs and initiatives related to public services in libraries, other cultural memory institutions, and other organizations.

12. Works with the assessment team on developing and refining services based on user needs, preferences, and expectations.

13. Serves on library, campus, University, regional, or national professional committees.

14. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage and serve users of different cultures and backgrounds.

15. Supports the success of University Libraries by performing other duties as assigned.


The Coordinator of Public Services reports to the Associate Dean, University Libraries and supervises staff.


MARCH 2019