5192 Director of Information Technology and Operations, MCHHS


TITLE Director of Information Technology and Operations, MCHHS






The Director of IT and Operations develops and maintains the IT, and Operations strategic road map for MCHHS, ensuring that information technology capabilities continually support the overall goals and objectives of the college. This position is the senior administrative officer for the Information Technology Services department within MCHHS and is responsible for the coordination and use of technology resources and for providing support to satisfy the academic and administrative technology needs. The Director of IT and Operations participates in the policy development process regarding technology services for students, faculty, and staff and manages a wide range of client support services, including training, networking, telecommunications, administrative software support, and computer management, as well as coordinates technology-related purchases and upgrades, ensuring that new equipment is compatible with existing systems and the University's strategic plan. The Director serves as the liaison to Information Services and Computer Services and coordinates large-scale technology initiatives. This position implements IT policies and procedures that enable strong security and risk-management capabilities as well as explores innovative technologies and software as appropriate and in conjunction with the Dean and Chief Information Officer and oversees the architecture and implementation of ongoing support of the network, server, and communications infrastructure to ensure high performance of the IT department. The position, in liaison with the Dean, coordinates renovation and infrastructure projects in MCHHS.


Education: A Bachelor’s degree in instructional technology, information technology, or an information or educational technology-related field is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: A minimum of five years in a leadership/management role with supervisory experience. At least eight years of technical computing experience in an academic environment. One year of project management lead experience is required. Management/supervision of computer systems operations at the college level is preferred. Business management experience is preferred.

Skills: The ability to effectively manage multiple, complex projects concurrently and Knowledge and understanding of effective practices for information technology service delivery and support is required. Knowledge and understanding of effective practices for information technology security is required. Strong organizational, and communication skills within an educational environment is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


  1. Coordinates and supervises the day-to-day operations of the Information Technology Services department, including determining the optimal allocation of available resources.
  2. Assures the delivery of responsive, quality academic/administrative computing services to the campus community.
  3. Ensures that the Information Technology Services department supports the information technology needs of the college by preparing long- and short-range goals and objectives, managing personnel, budgetary, and technology resources for the delivery of effective information technology services, and evaluating the department’s performance and progress toward accomplishment of the goals and objectives.
  4. Oversees the planning, analysis, design, and implementation of campus information technology services, including data, voice, and video components, by working with faculty, staff, and students to determine requirements, achieve milestones, and deploy successful services at the college, and MCHHS partnerships.
  5. Promotes open and viable channels of communication with all constituents regarding information technology policies, procedures, issues, and concerns.
  6. Determines and recommends information technology needs for MCHHS and associated partnerships and their impact on the University resources and promotes the efficient use of campus resources by participating in the development of software and hardware standards and ensuring that infrastructure costs are included in all computer requirement analyses.
  7. Plans future growth/integration of information technology by serving on appropriate university wide committees and participating in developing and coordinating clear, concise campus IT policies, procedures, and guidelines to ensure consistency with University System operations and serves as the MCHHS representative on the system-wide Information Technology Councils and committees.
  8. Provides leadership and develops a competent, productive, and effective staff, directly and through delegation, by training and supervising employees of the Information Technology Services department.
  9. Promotes efficient use of technology funds by preparing bid specifications for the college technology purchases and ensuring proper integration with the University’s enterprise architecture.
  10. Contributes to the fiscal responsibility of the college by identifying secondary users for computer equipment selected for replacement, coordinating the transfer of equipment between users, ensuring accountability of resources during the transfer, and minimizing service disruption.
  11. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and obtaining certifications and attending training and/or courses required by the Dean.
  13. Serve as a primary contact with PDC, Facilities, CCT and Information Services for college IT projects and building construction. Collaborates with university areas and college departments on planning and implementing University shared initiatives related to IT, classrooms, special projects, and renovations.
  14. Acts on the authority of the Dean to oversee critical projects with a primary focus on key initiatives affecting overall college performance. This includes coordinating the delivery of essential facility maintenance, grounds, in-house construction, and custodial services, ensuring compliance with health, life safety, and building codes.
  15. Assists with the overall planning, development, implementation, and coordination of MCHHS activities and programs, manages day-to-day activities related to the IT department budget, and oversees classroom technology support.
  16. Leads and coordinates assigned special projects and initiatives by facilitating the process of project solicitation, selection, prioritization, implementation, monitoring and intervening where appropriate; Develops and maintains an inventory of critical path projects.
  17. Monitor status of work requested, ensure that a job status form is completed whenever work is performed, contact the appropriate trade supervisor if work is not begun or completed within the prescribed time and negotiate firm timeline, document the agreement, and advise appropriate manager of outcome and track Work Orders and requisitions. Aids with scheduling, notification, and monitoring, as necessary.
  18. Contributes to the overall success of the University by performing all other duties and responsibilities as assigned by the Dean.


The Director of Information Technology and Operations, MCHHS, reports to and is supervised by the Dean and supervises all employees of the MCHHS Technology Services Department.


MAY 2023