TITLE Computer Operator
CLASSIFICATION NUMBER 5130
IMMEDIATE SUPERVISOR Senior Computer Operator
MAJOR ADMINISTRATOR Coordinator of Operations and Systems
The Computer Operator is responsible for the hands-on operation of the University’s main computing facility. The Computer Operator uses good communication and customer service skills to provide operational support services to faculty and staff, resolves questions and problems, initiates recovery procedures in the event of a program failure, and performs routine scanning, grading, and reporting of student tests, surveys, and evaluations.The Computer Operator also performs duties specific to the shift worked.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required.
Experience: One year of experience as a computer operator is required. Functional knowledge of hardware and operating systems associated with enterprise computing is preferred.
Skills: Effective verbal and written communication skills and customer service skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to read and follow technical instructions as well as understand and follow verbal technical instructions is required. The ability to analyze problems and present a clear explanation of the events leading up to or contributing to the problem is required. The ability to manage multiple tasks concurrently and to work with minimal direct supervision is required. Strong customer service skills and a detail-orientation is required. A working knowledge of personal computer operating systems and software packages, such as Word and Excel, is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Contributes to the efficiency of University-wide computing by performing regular monitoring of response times and work loads on the production and test systems, responding promptly to any abnormal alarm or condition within these systems, informing the Senior Computer Operator of diagnostic information, shutting down, powering off, and restarting all assigned systems as needed, and communicating (preferably by electronic mail) special instructions and changes to standard procedures to other shift operators.
2. Provides support to the faculty of the University by scanning, grading, and reporting student tests, surveys, and evaluations.
3. Provides assistance to users by utilizing good communication and customer service skills when answering questions or assisting with problems, utilizing electronic mail for communication with affected persons about any problems and unusual results from scheduled job runs, while keeping the Coordinator of Operations and Systems informed with status and resolution information.
4. Duties include resetting passwords, answering the telephone in the absence of the departmental secretary, printing cards for development lockers as needed, providing effective job scheduling by printing job submittal run sheets, preparing and organizing the jobs to accomplish the night’s work, submitting, executing, and printing all jobs required, separating and verifying the accuracy of output produced that night as time permits, performing scheduled backups, reporting any critical problems with production and developmental servers to the appropriate personnel, and performing diagnostic and corrective action as directed.
5. Functions as an integral part of Computer Services by filling in for other shifts as directed by the Senior Computer Operator or the Coordinator of Operations and Systems and performing duties specific to the shift assigned.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
7. Contributes to the overall success of the Computer Services Department by performing other duties and responsibilities as assigned.
The Computer Operator is supervised by the Senior Computer Operator, who provides input on job performance for performance evaluations, and exercises no supervision of others.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017