POSITION IDENTIFICATION
TITLE Media Systems Technician
CLASSIFICATION NUMBER 5061
GRADE 32
CLASSIFICATION Nonexempt
IMMEDIATE SUPERVISOR Classroom Technology Support Administrator
MAJOR ADMINISTRATOR AssistantDirector, Faculty Center for Teaching and Learning (FCTL)
GENERAL FUNCTION
The Media Systems Technician applies computing and electronic theory, principles of electrical circuits, and electrical testing procedures while carrying out responsibilities for installing, maintaining, and repairing electronic equipment and advanced video/data projection systems used in support of academic programs across the Missouri State University-Springfield campus. Additionally, the Media Systems Technician assists in the integration of traditional audiovisual systems with new instructional technologies to ensure that the University keeps pace with the changing needs of higher educational instructional environments. The Media Systems Technician assists in providing technical assistance to faculty and staff regarding media systems through demonstrating proper care and operation of these systems campus-wide.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: An Associate’s degree in electronics, computer science, computer information systems, or a related field or an equivalent number of college credit hours or relevant work or military experience with an emphasis in electronics, computing, or a related field is required. A Bachelor’s degree in electrical engineering, electronics, computer science, computer information systems, or a related field is preferred.
Experience: At least two years of technical work experience in servicing, maintaining, and troubleshooting electronic equipment, microcomputers, and/or software is required.
Skills: Effective interpersonal skills are required. A demonstrated knowledge of the principles of advanced electronics, including digital electronics, is required. The ability to maintain, trouble shoot, repair, calibrate, and install classroom instructional technology is required. Skills in the use of hand tools and test equipment as well as general mechanical aptitude are required. Knowledge of video distribution, computer interface, and display systems are required. Knowledge and practice of routine safety procedures and buildings and safety codes are required. Basic knowledge and understanding of microcomputer systems is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Experience in installing, programming, and troubleshooting Crestron control systems is preferred. Basic metal working and carpentry skills are preferred. The ability to read schematics and wiring diagrams is preferred. The ability to read blueprints, and read and draw schematics and wiring diagrams is preferred.
Certification: Crestron DMC-E certification is required or must be obtained within the first six months of employment.
Effort: A valid Missouri Driver’s License is required. This position installs electronic equipment and video/data projection systems which require carrying the projection system while climbing a ladder and wearing a heavy tool belt for overhead installations.
Other: Evening work and other scheduling variations may be required to accommodate installations or special project needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports academic programs and University activities by maintaining the operational condition of advanced electronics and video/data systems through cleaning, calibrating, modifying, and repairing classroom instructional technology systems campus-wide.
2. Ensures the completeness of repairs made advanced electronics, audiovisual equipment, and video/data systems by diagnosing and locating point(s) of failure, troubleshooting, determining underlying cause(s) of failures, and initiating appropriate corrective action by repairing or replacing defective parts and components.
3. Assists in facilitating the installation of advanced media systems and serves as the resident expert for classroom instructional technology.
4. Collaborates with FCTL personnel, Distributed User Support Specialists, and Computer Services to provide support for the computers operating the instructor stations and lending equipment by providing adjustments of resolution and refresh rates for optimum projection and installing software for student response systems (SRS).
5. Assists faculty, staff, and other end-users by demonstrating the proper operation and care of classroom instructional technology and works with FCTL personnel to formulate and update operating instructions and training materials for the proper use of equipment.
6. Assists in the maintenance of classroom instructional technology by assisting in the development and implementation of a preventive maintenance schedule, performing periodic servicing as directed in technical manuals, maintaining a technical database for media equipment, controlling a spare parts inventory to ensure the availability of required repair parts and components, and reading technical manuals and attending training opportunities to facilitate proper performance of these systems.
7. Assists other technicians and collaborates with the FCTL administrative support staff by maintaining service records, billing, inventories, data, and other information as required.
8. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
9. Remains competent and current through self-directed professional reading, developing professional contact with colleagues, attending professional development courses, and attending training and/or courses as required by the Classroom Technology Support Administrator and/or Assistant Director of the Faculty Center for Teaching and Learning.
10. Contributes to the overall success of FCTL by performing all other duties and responsibilities as assigned.
SUPERVISION
The Media Systems Technician is supervised by the Classroom Technology Support Coordinator and supervises student workers.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017
