TITLE Telecommunications Technician
CLASSIFICATION NUMBER 5047
IMMEDIATE SUPERVISOR Coordinator of Telecommunications
MAJOR ADMINISTRATOR Director of Networking and Telecommunications
The Telecommunications Technician ensures high quality installation, maintenance, and operation/performance of the University’s telecommunications systems. The Telecommunications Technician has responsibility for installing, maintaining, and servicing a variety of telephone equipment, installing voice and data communication circuits, security cameras, panic systems, door access, and cabling. The Telecommunications Technician is responsible for organizing and completing the technical day-to-day operations assigned through work orders and servicing trouble calls.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required; an Associate’s degree or completion of college courses equivalent to an Associate’s degree with an emphasis in Telecommunications or Electronics is preferred.
Experience: For those with a high school diploma or the equivalent, at least four years of experience with either the installation or management of a large and sophisticated telecom cable plant is required. With the Associate’s degree or college courses equivalent to an Associate’s degree with an emphasis in Telecommunications or Electronics, two years of related work experience providing an in-depth knowledge of installation and maintenance of telecommunications equipment and inside cable plant design and installation is required.
Certification: Certification on the installation of Category 6 UTP cabling is preferred.
Skills: Communication system analysis, troubleshooting, and repairs skills are required. Knowledge of the theories and techniques involved in the implementation and maintenance of private and public telecommunications networks and telecommunications equipment operation and use is required. The ability to use and operate a personal computer, basic cable tester, and other tools and equipment used in the installation, maintenance, and operation of telecommunications systems is required. Effective oral and written communication and interpersonal skills are required. The ability to interact with all levels of management and co-workers is required. Must be familiar with twisted pair, fiber, and coax installation methods and color coding conventions. Enters and retrieves data from semi-finished source documents on a personal computer, requiring interpretation of the source documents and a basic understanding of software parameters. The ability to demonstrate initiative and work and solve technical problems independently and as part of a team are required. The ability to handle multiple tasks concurrently, prioritizing and accurately completing them on time in a potentially stressful environment is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: Positions associated with this position classification may be located in facilities requiring the position to be designated “sensitive” as defined by University policy. Positions associated with this position classification may include job duties, responsibilities, or activities that are subject to export control regulations.
Effort: The position requires climbing ladders, lifting materials, working in tunnels, manholes, ceilings, etc. and regular use of small hand tools and test equipment. Must be able to work in noisy switch rooms, hot, moist, and dirty tunnels and manholes, and environments that are cold, windy, and undesirable for long-term exposure. The position requires work in various locations, such as construction areas, labs, etc., and in close quarters in tunnels and cross connect rooms. Regular sustained mental concentration and considerable physical effort is required. A high degree of fine finger and hand dexterity is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Installs, moves, repairs, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures by repairing voice and data equipment, determining cable, wire and equipment needed to accomplish the service requested, installing circuits, cross-connects, equipment, etc, interconnecting circuits to ECS or at the vendor demarcation location, testing and verifying proper operation of the installed circuits and/or equipment, verifying that the circuits and/or the equipment provides the service requested by the customer, completing the work order showing the work is completed, ensuring the network documentation is updated, and interfacing with off-campus telecommunications vendors.
2. Assumes shared responsibility for the cable plant by determining and assigning the appropriate inside cable pairs, working in concert with other telecommunications technicians for required changes in cable pair assignments, coordinating with cable maintenance and installation crews on locating cable, cable tray, conduits, access panels, and manholes for the construction, adding and/or maintaining the cable plant, reviewing and verifying all completed work orders for accuracy of cable assignments, and recording all changes to both outside and inside cable plant.
3. Maintains inventory and stock, recommends purchase of both technical and nontechnical supplies, and takes responsibility for tools and test equipment.
4. Supports Networking and Telecommunications by providing consultation on special telephone/data communications services and projects and assisting in ensuring the proper allocation and retention of adequate spare and reserve capacity of network resources.
5. Develops and maintains effective working relationships with internal and external customers.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
7. Remains current with telecommunications industry standards and principles through regular review and study of technical journals, periodicals, and textbooks, attending training on troubleshooting and installation policies, practices, and procedures, and attending vendor and other industry training courses and seminars.
8. Helps to assure the overall success of Networking and Telecommunications by performing all other duties as assigned.
The Telecommunications Technician is supervised by the Coordinator of Telecommunications.
OFFICE OF HUMAN RESOURCES
REVISED OCTOBER 2018