TITLE Distance Learning Engineer
CLASSIFICATION NUMBER 5017
IMMEDIATE SUPERVISOR Classroom Technology Support Administrator
The Distance Learning Engineer is responsible for operation, maintenance, and repair on all distance learning delivery systems employed by the University. Systems currently include ZOOM, Mediasite, and ITV classrooms (two-way, compressed video for interactive classrooms) in multiple locations throughout southwest Missouri. The Distance Learning Engineer has maintenance responsibilities for classroom technology, Crestron control systems integrated with distance learning systems, and computer-based media systems, with and without desktop video components. The Distance Learning Engineer demonstrates, trains, and offers technical advice to faculty, staff, and student employees in the operation and maintenance of the systems described above.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: An Associate Degree, equivalent work experience plus completion of accredited electronics courses, or military training and experience in electronics is required.
Experience: At least one year of work experience in servicing, installing, maintaining, and troubleshooting audio and video equipment is required. Experience in installing, maintaining, and troubleshooting video/audio distribution systems is required. Experience with computer-based management of technical systems, two-way compressed video systems, and telecommunication-based (telephone) systems is preferred.
Skills: Skill in the use of electronic test equipment and hand tools, as well as basic mechanical and electrical abilities are required. The ability to operate equipment in the aforementioned delivery systems is required. Computer competency is required. Excellent oral and written communication skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Supervisory skills are preferred.
Effort: Must be able to lift and carry equipment and materials weighing up to sixty pounds and to climb ladders to a height of twenty feet. Must have visual and audio acuity within normal ranges.
Other: The position involves regularly working a later shift which extends into the evening hours in order to provide technical support when classes occur; some weekend work will be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists in ensuring the University achieves its distance learning objectives by maintaining the operational conditions of various media delivery systems, including ZOOM, Mediasite, ITV, and classroom and media-based equipment (Crestron controls, PCs, video codecs, audio conferencing equipment, ISDN network modules, other telcom equipment such as CSUs and DSUs, video displays, video cameras, wired and wireless microphones, audio and video mixers, distribution amplifiers and control equipment, computer/server control systems, and associated equipment).
2. Ensures the completeness of repairs made on media equipment by diagnosing failures, initiating appropriate corrective action, verifying proper operation and installation of repaired components, and evaluating, recommending, and administering the repair process with organizations inside and outside the University.
3. Ensures that new equipment is ready for use by receiving, inventorying, testing, connecting, and installing new equipment.
4. Facilitates the use of distance learning systems by providing training to faculty and staff and assisting in the creation of print and web-based materials with text and graphics to supplement presentation.
5. Helps to assure the maximum utilization and support for distance learning by working
cooperatively and collaboratively with other University departments, investigating and recommending new technologies, assisting in the design and purchase decisions of new equipment and systems to enhance, upgrade, and advance the University’s distance learning systems.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
7. Remains competent and current through self-directed professional reading, developing contacts with colleagues, attending professional development courses, and attending training and/or courses required.
8. Contributes to the success of the Faculty Center for Teaching and Learning (FCTL) and the FCTL Classroom Instructional Technology area by performing all other essential duties as directed.
The Distance Learning Engineer is supervised by the Classroom Technology Support Administrator and may supervise part time and student employees.
OFFICE OF HUMAN RESOURCES
REVISED MARCH 2020