TITLE Lead Cashier
CLASSIFICATION NUMBER 4009
IMMEDIATE SUPERVISOR Supervisor, Bursar's Office
The Lead Cashier processes more complex transactions, controls access to the vault, provides guidance to Accounting Technicians in the Bursar’s Office, researches transactions, determines where transactions should be posted when there are questions, and performs overrides. Within an overall context of serving as a customer service representative of the University, the Lead Cashier answers questions coming by phone or through the Bursar Office email accounts.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required. Specialized training beyond the high school level emphasizing cash handling, accounting for cash, purchasing, business office procedures, and/or bookkeeping or accounting is preferred. Additional years of education beyond high school in accounting or a related field may be substituted for all or part of the experience requirement.
Experience: At least three years of progressively responsible bookkeeping, purchasing, and/or accounting experience is required.
Skills: Exceptional aptitude in accounting procedures, tested and proven clerical aptitude to include complex filing systems, the ability to operate a 10-key calculator and functional knowledge of keyboarding are required. The ability to learn, apply, and communicate policies, procedures, and regulations relevant to assigned account functions and make basic mathematical computations rapidly and accurately are required. Excellent communication and interpersonal skills are required. Functional knowledge of spreadsheet software (such as Excel), word processing software (such as Word), and other business-related software programs are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: Accounting Technician positions are primarily sedentary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Serves as Lead Cashier by providing guidance to Bursar’s Office Accounting Technicians, providing overrides for cashiers, controlling access to the vault, processing void and refund requests, processing returned items from the bank, and providing information to customers and University departments .
2. Performs more complex cashiering functions, such as Dual Credit and Worker’s Compensation payments and Bookstore cash received and buyback funds.
3. Processes payments from students, faculty, staff, or customers for fees, merchandise, or services by receiving cash, check, or credit card charges, verifying the payee and that the amount rendered covers the amount owed, entering payment into the database.
4. Provides check-cashing services to student, faculty, staff, and customers by receiving personal checks and verifying the information contained on them, debiting the cash drawer, and disbursing the correct amount to the customer.
5. Ensures the security of University funds by assuming custody and full responsibility for operating cash and receipts, performing standard accountability functions at the completion of work period, and completing required cashier reports and/or forms.
6. Supports the Supervisor, Bursar’s Office by completing the Daily Reconciliation and bank deposit as needed.
7. Promotes a positive and professional image of the department by being knowledgeable about various federal and state regulations, University policies and procedures, and departmental policies and procedures, answering questions asked by students, faculty, staff, parents, vendors, or others doing business with the department or University, and referring questions or issues beyond the scope of the job to an appropriate administrator.
8. Provides customer service by explaining bills, charges, contracts, etc. to clients, customers, parent, or patients within the guidelines of HIPAA or FERPA, explaining University policies, and resolving problems or referring them to higher authority for resolution.
9. Assists with the development of a competent staff by training, orienting, or providing guidance to Bursar’s Office employees regarding departmental policies and procedures, unique and specific Accounting Technician duties, and the operation of appropriate equipment and computer software.
13. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
14. Remains competent and current by attending professional development courses, software training classes, and courses and/or training sessions as directed by the supervisor or required by the University.
15. Contributes to the overall success of the Division of Financial Services by performing other essential duties and responsibilities as assigned, maintaining high levels of accuracy, maintaining a professional demeanor and appropriate levels of confidentiality, and providing excellent customer service.
The Lead Cashier is supervised by the Supervisor, Bursar’s Office.
OFFICE OF HUMAN RESOURCES