TITLE Administrative Specialist I
CLASSIFICATION NUMBER 3600
IMMEDIATE SUPERVISOR Varies
MAJOR ADMINISTRATOR Varies
The Administrative Specialist I assists with programs, processes, or services that are provided by the department. The Administrative Specialist I generally does not serve as an administrative assistant to a supervisor nor provide general administrative support services for the department. The Administrative Specialist I performs clerical support duties as determined by the supervisor and generally works with a limited number of less complex processes. The Administrative Specialist I may provide reception services and customer service, provide information about the department’s programs, processes, or services, set appointments for departmental staff who provide various services, update websites and databases, prepare packets of materials for seminars, meetings, or events, prepare, process mass mailings of materials, and/or maintain paper and electronic files.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education/Experience: A high school diploma or the equivalent and two years of general office experience or an equivalent combination of education and general office experience is required.
Skills: Keyboarding skills are required. A working knowledge of word processing and spreadsheet applications is required. A working knowledge of or the ability to learn and use database applications, the web content management system, the administrative business system or enterprise resource planning system, and other systems or applications that may be used within the University or department is required. The ability to operate and troubleshoot electronic office equipment, computers, and peripherals, maintain moderately complex filing systems and records, and make mathematical calculations is required. Effective verbal and written communication skills are required. Must be able to train, assign work, and review the work of student workers. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: Administrative support positions are primarily sedentary. Administrative support positions require extensive keyboarding.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Supports the department by providing clerical services in support of a program, process, or service offered by the department.
2. Provides customer service by answering telephone calls, greeting visitors to the department, providing information about services offered by the department, and/or sending information to those requesting information.
3. Helps to assure that information is current by updating and maintaining websites and databases.
4. Assures that materials needed for services provided by the department are available by preparing packets of information for use in mailings, meetings, training sessions, events, etc., maintaining supplies of materials used in packets, and purchasing supplies as needed.
5. Assists students, fellow employees, clients, customers, etc. by scheduling appointments with those providing service within the department.
6. Works with departmental processes, programs, and services by creating correspondence as needed, preparing and processing mass mailings, maintaining inventories, filing correspondence, reports, and information, researching required information, placing orders, etc.
7. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
8. Remains competent and current by attending professional development courses, software training classes, and attending training and/or courses as directed by the supervisor.
9. Helps to ensure the overall success of the department by performing all other duties as assigned.
The Administrative Specialist I is supervised by the designated supervisor, may be assigned work by Administrative Specialists or Assistants II and III, and may supervise student workers.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017