TITLE Financial Aid Technician
CLASSIFICATION NUMBER 3550
IMMEDIATE SUPERVISOR Varies
MAJOR ADMINISTRATOR Director of Student Financial Aid
The Financial Aid Technician performs complex, responsible work in administering an aspect of services or products offered thorough the Office of Student Financial Aid. The Financial Aid Technician monitors eligibility status, makes adjustments and corrections to reflect changes, and applies policy to specific situations. The Financial Aid Technician exercises a significant amount of independent judgment and discretion in decision making.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or the equivalent is required.
Experience: At least four years of responsible office clerical experience is required. However, specialized training or education beyond high school which includes knowledge of general office procedures and the skills required for the position may be substituted for two of the four years of required work experience. Experience requiring the administration of complex processes and the independent decision-making is preferred.
Skills: Computer literacy in the use of personal computers and/or mainframe computers is required and includes keyboarding ability and a functional knowledge of word processing, spreadsheets, data entry, or database management. Strong written and verbal communication skills; the ability to operate electronic, photocopier or other standard office machines, maintain complex filing systems and records, and make arithmetic calculations and reconcile records are required. Supervisory skills and the ability to train and review the work of others are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: Clerical positions are primarily sedentary. Clerical positions require keyboarding on a daily basis, which may be extensive at times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Administers a service or product of the Student Financial Aid program by having a thorough understanding of applicable rules, laws, policies and applying that knowledge to day-to-day administration of the program, establishing internal policies and procedures for all programs administered, and developing and maintaining all paper documents and web-based documents pertaining to Consortium and off-campus degree completion programs.
2. Assures compliance with applicable regulations, laws, and policies by monitoring eligibility constraints, reviewing processing for errors, resolving discrepancies, and making adjustments, corrections, and modifications.
3. Facilitates the delivery of financial aid to eligible students by evaluating eligibility variables, corresponding with and advising students in regard to their financial aid eligibility as it pertains to the specific program, and making awards and disbursements.
4. Limits the liability of Missouri State University to loss from errors or omissions by creating and maintaining appropriate records and performing appropriate bookkeeping functions.
5. Facilitates communication with various agencies by using software and database systems to create, modify, extract, transmit, receive, and maintain financial aid records.
6. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Director of Financial Aid.
8. Contributes to the overall success of the Office of Student Financial Aid by performing all other duties as required.
The Financial Aid Technician is supervised by the designated supervisor and may supervise part time and student employees.
OFFICE OF HUMAN RESOURCES
REVISED JANUARY 2017