POSITION IDENTIFICATION
TITLE Clinic Assistant - SLH Clinic
CLASSIFICATION NUMBER 3095
GRADE 13
CLASSIFICATION Nonexempt
IMMEDIATE SUPERVISOR Clinic Director, Communication Sciences and Disorders
GENERAL FUNCTION
The Clinic Assistant coordinates the daily operations of the Speech-Language-Hearing Clinic by scheduling client appointments, preparing and maintaining electronic patient and graduate student records, preparing reports, maintaining the Clinic Director’s calendar, assisting in correspondence and contract management, preparing and processing University forms related to personnel and purchasing, managing clinic inventory and supplies, monitoring the clinic budget, supervising support staff in managing the clinic operation, and performing other departmental duties.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or equivalent is required.
Experience: At least 3 years of general office experience is required; experience in a health care setting is preferred. Two years of specialized training or education beyond the high school level which emphasized the skills required for the position may be substituted for two of the three years of experience.
Skills: Keyboarding and computer application skills (word processing, spreadsheets, database) are required. Strong oral and written communication skills are required. Must be able to operate electronic, photocopier, and other standard office machines, maintain complex electronic filing systems and records, navigate software platforms, and make mathematical calculations and budget reconciliations are required. Supervisory skills and the ability to train and/or review the work of others are required.
Other: This position requires extensive keyboarding and data entry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Coordinates the daily operation of the clinic by taking requests for service, making client appointments, posting/modifying client appointment schedules, verifying third party payor eligibility/coverage, maintaining client electronic medical records, and maintaining forms and supplies.2. Facilitates compliance with accreditation requirements for clinical experiences of students and meets the needs of clients by assisting the Clinic Director in scheduling clients with students and supervisors and maintaining the database of student contact hours, disorders seen, ages of patients, category of service provided, observation hours, and staffing.
3. Assists the Director by processing externship contracts for student experience sites, maintaining contract information for each site, preparing and maintaining externship site records, facilitating student site onboarding requirements, and maintaining externship assignment information.
4. Contributes to the efficient operation of the clinic by supervising and scheduling staff responsible for clinic records, reception duties, and inventory. Manages hiring and supervision of all student workers.
5. Serves as clerical support for the Clinic Director and clinic by preparing and processing correspondence, making appointments for the Director, ordering supplies, processing University forms, reconciling the clinic budget, assisting students and supervisors, and training and overseeing the work of temporary part time clerical employees and student workers. Completes hiring paperwork and manages onboarding requirements for part-time supervisors.
6. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Clinic Director.
7. Helps to ensure the success of the clinic by performing other duties as assigned.
SUPERVISION
The Clinic Assistant supervises temporary and student employees.
OFFICE OF HUMAN RESOURCES
REVISED JUNE 2025
