POSITION IDENTIFICATION
TITLE Clinic Assistant - Audiology
CLASSIFICATION NUMBER 3094
GRADE 13
CLASSIFICATION Nonexempt
IMMEDIATE SUPERVISOR Clinic Director, Communication Sciences and Disorders
GENERAL FUNCTION
The Audiology Clinic Assistant coordinates the daily audiology operations within the Collaborative Care Clinic by scheduling patient appointments, preparing and maintaining electronic patient and graduate student records, preparing reports, maintaining calendars, assisting in correspondence and contract management, preparing and processing University forms related to personnel and purchasing, managing audiology inventory and supplies, supporting audiological clinical services, monitoring the clinic budget, supervising support staff in managing the clinic operation, and performing other departmental duties.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A high school diploma or equivalent is required.
Experience: At least 3 years of general office experience is required; experience in a health care setting is preferred. Two years of specialized training or education beyond the high school level which emphasized the skills required for the position may be substituted for two of the three years of experience.
Skills: Keyboarding and computer application skills (word processing, spreadsheets, database) are required. Strong oral and written communication skills are required. Must be able to operate electronic, photocopier, and other standard office machines, maintain complex electronic filing systems and records, navigate software platforms, and make mathematical calculations and budget reconciliations are required. Supervisory skills and the ability to train and/or review the work of others are required.
Other: This position requires extensive keyboarding and data entry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Coordinates the daily operation of the clinic by taking requests for service, making
patient appointments, posting/modifying patient appointment schedules, preparing invoices,
accepting payments, verifying third party payor eligibility/coverage, maintaining
patient electronic medical records, and maintaining forms and supplies.
2. Supports audiological clinical services by orienting patients to the clinical environment,
checking equipment, and conducting minor hearing aid support services, under the supervision
of a licensed audiologist.
4. Assists the Director by processing externship contracts for student experience sites, maintaining contract information for each site, preparing and maintaining externship site records, facilitating student site onboarding requirements, and maintaining externship assignment information.
5. Contributes to the efficient operation of the clinic by supervising and scheduling staff responsible for clinic records, reception duties, and inventory. Supervises student workers.
6. Serves as clerical support for the Clinic Director and the Clinic by preparing and processing correspondence, ordering supplies, processing University forms, reconciling clinic budgets, assisting students and supervisors, and training and overseeing the work of temporary part-time clerical employees and student workers. Completes hiring paperwork and manages onboarding requirements for part-time supervisors.
7. Serves as a Clinic P-Card holder and purchaser of goods and services. Makes purchases in accordance with University procurement policies, completes required P-Card training, retains supporting documentation, and reconciles and submits P-Card transactions and reports on schedule.
8. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Clinic Director.
9. Helps to ensure the success of the clinic by performing other duties as assigned.
SUPERVISION
The Clinic Assistant - Audiology supervises temporary and student employees.
OFFICE OF HUMAN RESOURCES
REVISED OCTOBER 2026