3075 Assistant Director, Veteran Student Center


TITLE Assistant Director, Veteran Student Center




IMMEDIATE SUPERVISOR Director, Veteran Student Center


The Assistant Director evaluates and processes Department of Defense (DOD) and Department of Veterans Affairs (DVA) education benefits, verifies student benefit eligibility, helps students through the benefit application process, updates benefit information on a continuous basis in DOD/VA and/or University systems, runs and review queries to monitor student’ academic progress noting any concerns, ensures the school maintains compliance with all VA/DOD and state policies as they relate to military educational benefits, keeps supervisor and staff informed of any pertinent changes to related military education policies, codes students and builds contracts according to their respective benefit programs, coordinates with the school bookstore regarding payment information as it relates to military educational programs, manages the front office, and ensures all supplies and work orders are processed, including for other areas as specified.


Education: A bachelor’s degree from an accredited university is required.

Experience: Two years in higher education working with military connected students and knowledge of policy/procedure for certifying the GI BILL® with the VA is required. Experience with Tuition Assistance is preferred.

Skills: Knowledge of and the ability to use computerized management information systems (databases) are required. Effective interpersonal, verbal, and written communication skills are required. The ability to work with a minimum of supervision is required. The ability to learn and follow complex procedures and detailed policies is required. Effective decision-making skills are required. Keyboarding and data entry skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: Considerable data entry work is required.  The position requires extended periods of time at a computer station and extensive utilization of information displayed on a computer monitor.


1. Provides guidance and decision-making through understanding of applicable academic regulations, rules, laws, policies, and procedures related to Veterans Services Department functions and applying that knowledge to the provision of information, problem solving, and information processing.

2.  Assures the accuracy of academic and VA/military-related records contained in various databases; changing, correcting, or modifying that information accurately in compliance with academic regulations, correctly interpreting that information and explaining it to students, staff, and faculty, as needed, and reviewing reports to identify errors.

3. Analyzes processes and procedures, and provides input regarding the admissions process, graduation process, overall VA/military benefits process, the VA Work Study process, and transfer credit process.

4. Oversees the GI BILL® certifications process through the appropriate systems, verifies student benefit eligibility for applicable benefits, ensuring the university maintains compliance with all related federal, state, and/or University policies. Responsible for reconciliation for Ch 33 Post/911 and CH 31 VR&E payments made directory to the school from the DVA.

5.  Coordinates the process of reviewing all certification packets and ensures accuracy of the students' degree programs for Ch. 33, Ch. 31, Veterans Choice Act, and Missouri Returning Heroes Act.

6. Monitors VA and University systems to ensure accurate and up-to-date records, terminating records as appropriate, noting all graduations and changes in student status, informing supervisors of any issues with student VA records, and coordinating appropriate support for students by working with the Assistant Registrar, Veteran Student Services, VA education, VA debt management, and VA Vocational Rehabilitation.  

7. Coordinates VA/military benefit programs with Financial Aid, Financial Services, the University Bookstore, and other University offices as appropriate and ensures timely payments are being made to the University and its entities in the manner prescribed by VA and school policy.

8. Assists with all matters related to Army IgnitED and other military tuition assistance programs and guides students through the tuition assistance process.

9. Facilitates the enrollment process by providing information about changes of schedules, withdrawals, refunds grading policies and procedures, deadlines, cancellation and rebuilding of schedules, grade appeals, transfer evaluations, encumbrances, academic advisement, prerequisites, drops, deleted sections, permissions, overloads, special courses, etc. to the Veterans Services student population in a timely manner.

10. Provides administrative support services, including but not limited to, filing and purging records, processing incoming and outgoing mail, managing the front office, and ensuring that all supplies are ordered, and work orders are processed.

11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

12.Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, attending training and/or courses as required by the supervisor, and providing updates to the supervisor and other staff regarding any information that relates to the University’s VA/military benefit certification processes as a result of new information gained at training sessions.

13. Assists the Director to provide training (including preparing and presenting workshops and training for faculty and staff), and consultation for college personnel, faculty, and community members regarding the unique experience that veteran and active military students bring to the campus as well as the reasonable accommodation process.

14. Relieves the Director, Veteran Student Center of routine operational details affecting the department by assuming responsibility for the secretarial, clerical, and office management functions and making administrative decisions within established guidelines and policy.

15. Plans and implements veteran recruiting events and activities, including events at military units, college fairs, community presentations, campus events, and campus visitations.

16.  Directly supervisors all work-study students to include hiring, reviewing and submitting timesheets to the DVA, and training.

17. Contributes to the overall success of the Office for Veteran Student Services by performing all other duties as assigned.


Assistant Director is supervised by the Director, Veteran Student Center and supervises student employees.