POSITION IDENTIFICATION
TITLE Director, I Succeed Center
CLASSIFICATION NUMBER 2614
GRADE 46
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Assistant Vice President, Global Education and Engagement
GENERAL FUNCTION
The Director of the I Succeed Center. provides strategic leadership, vision, and operational oversight for programs and services that support the mission of Global Education and Engagement (GEE). This position develops, implements, and assesses the I Succeed Center programs and services related to international student retention, engagement, wellbeing, and academic success. The Director is responsible for advancing institutional priorities and oversees major student‑facing engagement processes, including onboarding, orientation, leadership development, communication initiatives, and cross‑campus collaborations throughout the student lifecycle from recruitment through graduation and beyond, including alumni relations.
The Director oversees program budgets, facilitates operations related to arrival support, and coordinates ongoing intercultural programming at the I Succeed Center The position serves as a liaison to other university departments, community partners, and external organizations to promote international student success and a globally engaged campus community. This position provides oversight of the I Succeed Center as a functional unit, including supervision of staff, management of financial resources, program assessment, and partnership development. The role requires collaboration with campus leadership, academic and administrative units, and external stakeholders to promote a globally engaged campus community.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master’s degree is required, a doctorate preferred A degree in Student Affairs, International Affairs, Global Studies, or a directly related field is preferred.. An equivalent combination of years of experience and education may be considered for substitution of educational requirements. Experience: At least five years of progressively responsible experience in higher‑education administration and working with international students programming or student services is required. Demonstrated experience coordinating strategic program development and assessment, and leading student success or engagement initiatives preferred. Experience with cross-functional collaboration in intercultural programming and support, student engagement and crisis response is preferred. Experience managing budgets and resources at a departmental or unit level required.
Skills: Demonstrated ability to provide strategic leadership and direction is required. Strong data-informed decision-making and assessment skills are required. Excellent verbal and written communication skills are required. Advanced cross-cultural communication and interpersonal skills are required. Effective organizational skills and attention to detail is required. Proficiency with Microsoft Office is required.
Other: A valid driver’s license and proof of automobile insurance as required by the state of Missouri are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides strategic direction and leadership for the I Succeed Center, by directing and overseeing programs that provide guidance, care, and problem‑solving options for international students, while collaborating with campus partners, and ensuring awareness of university processes, resources, and support services.2. Provides leadership and oversight for all student engagement programming and Global Education and Enrollment (GEE) academic‑year activities, including cultural programs, social events, and leadership development opportunities.
3. Oversees communication and marketing initiatives for international student engagement by managing the Office of Global Education and Engagement social media. directs and approves website updates, student‑facing content, collaborating with recruitment staff, regarding promotions and community‑facing engagement.
4. Oversees international student onboarding and orientation processes by co‑leading New International Student Orientation (NISO), including all related volunteer programs, and other related campus partners.
5. Manages and supervises the I Succeed Center staff responsible for overseeing activities related to hiring, training, scheduling, work assignments, performance evaluation, and ongoing professional development.
6. Develops and administers the Center’s program operational budgets by planning expenditures, tracking costs, forecasting and allocating funds for student events, engagement initiatives, and marketing, and ensures fiscal integrity for assigned budgets.
7. Coordinates cross‑campus partnerships by serving as a key representative of the Office of Global Education and Engagement on select committees including Behavioral Intervention Team, Student Affairs Leadership Team, Public Affairs Conference planning committee, Bias Response Team, among others.
8. Represents the University as a liaison to external organizations such as the Study Missouri Consortium, NAFSA Region IV, Sister Cities Association, Springfield Multicultural Festival, as well as other community groups host‑family engagements and cultural exchanges to develop community partnerships that enhance the work of the I Succeed Center and the Global Education and Enhancement initiatives.
9. Establishes and oversees protocols for student support, crisis response and case management during arrival seasons and throughout the year, providing guidance on complex student issues and ensuring coordination with campus partners.
10. Provides reports to senior leadership regarding assessment data , social media analytics, program participation metrics, retention data and reporting outcomes to GEE leadership for strategic planning and informed decision making.
11. Leads institutional Strategic initiatives through strategic planning efforts, alumni engagement initiatives, Giving Day outreach, and other cross‑divisional global engagement goals.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
13. Helps to assure the overall success and growth of Missouri State University by performing all other duties as assigned.
SUPERVISION
The Director of the I Succeed Center supervises full-time administrative staff, Graduate Assistants and part-time employees including student workers, and other international services staff.
HUMAN RESOURCES OFFICE
JULY 2026
