2595 Regional Outreach Administrator


TITLE Regional Outreach Administrator




IMMEDIATE SUPERVISOR Associate Provost, Access and Outreach



The Regional Outreach Administrator networks with institutions and agencies and provides a variety of support services for a specific geographical sector of the University’s service area. Responsibilities include identifying regional needs and opportunities for program and enrollment growth, facilitating 2 + 2 program discussions, conducting student recruitment events, identifying potential faculty and obtaining academic department approvals, marketing, participating in program development discussions, assisting with admission and registration, performing advising functions, and providing administrative support services needed to ensure the quality and success of both credit and professional development programs offered at off-campus locations. The Regional Outreach Administrator serves as a liaison between a region and the staff on the Springfield campus and oversees a variety of support services for students and faculty involved in various courses that may require maintaining evening office hours.


Education: A Bachelor’s degree is required; a Master’s degree is preferred.

Experience: At least two years of professional work experience in education, public relations, or business is required. Experience in higher education and experience coordinating extension and/or continuing education programs is preferred. Experience with project management is preferred. Administrative experience in education, educational needs assessment, and/or the marketing and promotion of educational programs is preferred.

Skills: Excellent verbal and written communication skills are required. Excellent interpersonal skills are required. Recruitment or marketing skills are required, including the use of social media. The ability to use Microsoft Office applications and information management systems is required. Administrative, project management, and decision-making skills are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Effort: This position attends recruiting events and will transport and set-up a portable tent and transport recruiting materials on a monthly basis.

Other: Travel is required to oversee off-campus instructional sites. The scope of the job may require evening and weekend work to oversee off-campus programs and services. Travel to the Springfield campus may be required on a regular basis.


1. Contributes to the success of Outreach’s mission and goals by taking the initiative to identify regional opportunities in all market segments including high schools, colleges, and universities, businesses, and non-profit agencies and assisting with the overall planning, development, and implementation of credit and noncredit academic outreach programs that meet the needs and interests of constituencies in designated sectors of the University’s service area.

2. Contributes to increasing the enrollment of off-campus, distance learning, and non-traditional students by assisting in facilitating degree completion of prospective students in designated geographical sectors, working closely with two-year and four-year colleges and universities to develop transfer friendly practices in the designated region, and recommending and implementing a diverse range of marketing strategies (including the use of social media) for programs developed in response to regional needs.

3. Supports the marketing and recruitment goals of the University by promoting the overall University program in designated communities within the University’s service area by making direct contact (personal visits, telephone communications, written correspondence) with appropriate individuals and organizations, developing positive working relationships with local leaders, assisting various Outreach departments with the distribution of University brochures and program announcements at off-campus sites, and seeking other opportunities to increase visibility for the University in keeping with its public affairs, public service, and outreach missions.

4. Provides a wide range of support services for off-campus faculty and students by working in cooperation with campus units including the Graduate College, Admissions, the Registrar’s Office, Financial Services, Outreach units, college deans, academic and administrative department heads, faculty, staff, and students and assures prospective students have the opportunity to enroll in courses by arranging special admission and registration opportunities for off-campus sites and providing one-on-one advising as assigned.

5. Participates in designated organizations as a University representative, develops local advisory groups, and assists the University in implementing the public affairs mission and its public service commitment to the community.

6. Helps Outreach meet its financial goals by demonstrating sound financial management practices and an entrepreneurial approach to enrollment management, fund raising, and programming.

7. Contributes to the development and successful implementation of technology-based instructional delivery systems by overseeing a wide range of administrative support services, assuring that adequate support is provided for off-campus interactive video classrooms, selecting, training, and supervising facilitators of off-campus locations, and working with the Interactive Video and Off-Campus Programs’ staff to design a comprehensive plan for program delivery.

8. Contributes to the development of a skilled and qualified support staff by selecting, training, supervising, and evaluating classroom facilitators, who are responsible for providing and collecting materials, proctoring exams, monitoring and reporting ITV equipment problems, and securing the facility.

9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Associate Provost for Access and Outreach.

11. Contributes to the overall success of Access and Outreach by performing these duties in a manner consistent with the stated mission, goals, and values performing all other essential duties as assigned.


The Regional Outreach Administrator is supervised by the Associate Provost for Access and Outreach and may supervise clerical and support staff.