POSITION IDENTIFICATION
TITLE Director, Student Learning Services
CLASSIFICATION NUMBER 2422
GRADE 46
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Provost for Student Success
GENERAL FUNCTION
The Director, Student Learning Services develops, implements, and manages policies, student service programs, and initiatives that maximize student retention. The Director, Student Learning Services assists the Director of the Learning Commons with planning and administering the Bear CLAW (Center for Learning and Writing). The Director, Student Learning Services coordinates tutoring and the Writing Center.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Master's degree is required.
Experience: Five years of successful experience working with student success initiatives or teaching writing or study skills at the college level are required. Experience in the development of student tutoring programs or/and a writing center are preferred.
Skills: Excellent verbal and written communication skills are required. Proven leadership and managerial skills are required. The ability to expand writing skills assistance through online methods is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Contributes to the achievement of the University's retention goals for students by working with faculty, academic departments, Deans, and the Student Advisory Committee to assist in the determination of the academic support service needs of students, identifying appropriate programs or resources, connecting appropriate programs and resources with students, recommending the development of and implementing programs in response to student academic support service needs, and working with academic departments to implement tutoring program opportunities.2. Sets program and performance goals, designs and conducts training with student employees and Graduate Assistants, and coordinates facility resources for programs.
3. Analyzes, evaluates, solves, and makes decisions regarding problematic situations.
4. Conducts bi-weekly meetings to review activities and inform Consultants, Leaders, Mentors, and Graduate Assistants of new procedures and issues.
5. Develops and monitors budgets and prioritizes services and purchases based on needs and budgetary limitations.
6. Evaluates program effectiveness by collecting, compiling, and analyzing data and conducting needs assessments.
7. Assists in developing systems and strategies to promote effective delivery of student support and retention services that are aligned with the strategic plan of the University.
8. Coordinates and develops a competent and effective staff of student mentors and tutors by working with academic department heads and deans in recruiting and hiring qualified students, providing orientation and training regarding programs, policies and procedures, making appropriate work assignments, and evaluating performance.
9. Monitors and coordinates with web developers to ensure the Learning Commons website is effective in reaching students and conveying appropriate information effectively.
10. Manages the electronic tutoring management system by using it to allow faculty to communicate tutoring needs, scheduling and maintaining records of tutors, tutees, and tutoring sessions, and providing information and analysis of information in the database.
11. Investigates grant opportunities and external funding to further goals and objectives for essential programs and assures that grant-funded programs are administered in compliance with University and funding organization policies and procedures.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, participating in professional organizations, attending professional development courses, and attending training and/or courses as required by the supervisor.
13. Contributes to the overall success of the Bear CLAW and student success and retention initiatives by performing all other duties as assigned.
SUPERVISION
The Director, Student Learning Services is supervised by the Associate Provost for Student Success.
OFFICE OF HUMAN RESOURCES
REVISED APRIL 2026
