TITLE Coordinator, Student Success Coaches
CLASSIFICATION NUMBER 2395
IMMEDIATE SUPERVISOR Associate Director of the Center for Academic Success and Transition
The primary role of the Coordinator, Student Success Coaches supervises and supports student success coaches daily. The Coordinator, Student Success Coaches facilitates the development of each success coach including their student meetings, data gathering of students, and communication with students across various media. Under the guidance of the Associate Director of Center for Academic Success and Transition (activity director) the Coordinator, Student Success Coaches administers grant activities directly related to success coaching. The Coordinator, Student Success Coaches serves as liaison for continuous training with staff and vendors.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A master’s degree is required.
Experience: At least two years of experience in higher education and familiarity with student engagement programs, or first year experience, or support for students from diverse backgrounds is required.
Skills: Demonstrated ability to work collaboratively as part of a team to achieve challenging objectives is required. Excellent verbal and written communication skills, interpersonal skills, and organizational skills are required. A working knowledge of various software and database applications is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The scope of the position occasionally requires work in the evenings and weekends.
ESSENTIAL DUTIES AND RESPONSIBLITIES
1. Provides direct supervision to all success coaches by meeting with each coach regularly to review weekly productivity logs, time sheets, and overall performance to ensure they are meeting their goals to maintain continued participation in the program.
2. Engages and supports first-generation students through proactive referrals to appropriate resources and interventions, timely reminders, and other targeted individual and group communication using texting, emails, and phone calls.
3. Serves as a liaison between success coaches and the Center for Academic Success and Transition staff regarding coach concerns, training needs, and other needs.
4. Maintains a caseload of students for coaching.
5. Assigns and monitors coach and peer mentor individual and shared activities; may supervise peer mentors as needed.
6. Reviews data uploads and monitors text messaging platform in coordination with the Title III Project Director.
7. Teaches GEP 101 as needed.
8. Meets regularly with Associate Director of Center for Academic Success and Transition to report and advise on coach performance and duties.
9. Attends weekly coach meetings and other meetings as needed.
10. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
11. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.
12. Contributes to the overall success of the Center for Academic Success and Transition by performing other duties and responsibilities as assigned.
The Coordinator, Student Success Coaches is supervised by the Associate Director of the Center for Academic Success and Transition and may supervise part-time employees, graduate assistants and student employees.
OFFICE OF HUMAN RESOURCES