POSITION IDENTIFICATION
TITLE Student Success Coach
CLASSIFICATION NUMBER 2394
GRADE 42
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Associate Director of the Center for Academic Success and Transition
General Function
The primary role of the Student Success Coach is to provide coaching to students to help support their academic and lifelong learning goals and persistence to degree. The Student Success Coach offers support to students throughout their academic journey and will proactively reach out to students via various communication channels. Topics during coaching sessions may range from academic skill building to campus referrals to university involvement. The Student Success Coach collaborates with other campus resource offices as needed.
Minimum Acceptable Qualifications
Education: A Master’s degree is required.
Experience: At least one year in higher education or similar related work experience is preferred. Student success coaching or academic advising experience is preferred, where knowledge of federal, state, and higher education policies and procedures has been gained.
Skills: Excellent verbal and written communication skills, interpersonal skills, organizational and management skills, problem solving skills, and attention to detail are required. A working knowledge of various software and database applications is required.
Other: The scope of the position minimally requires work in the evenings and on weekends.
Essential Duties and Responsibilities
1. Provides fundamental success coaching to students throughout the university by being knowledgeable of academic policies, procedures, and campus support offices.
2. Maintains a caseload of students for coaching.3. Reviews and monitors coach data on university communication platforms.
4. Teaches GEP 101: First-Year Foundation, as needed.
5. Meets regularly with Associate Director, Center for Academic Success and Transition and Coordinator, Student Success Coaches to report on student performance.
6. Attends weekly coach meetings and other meetings, as needed.
7. Coordinates coaching workshops, meetings, and trainings, as needed.
8. Supports retention efforts by conducting regular check-ins with students and addresses any concerns and makes campus referrals, as needed.
9. Maintains accurate records of coaching sessions, including entering notes into student success platform as well as assisting with collection of data and review to note any trends that may impact student retention.
10. Participates in summer student orientation, advisement, and registration (SOAR) to offer coaching outreach as well as at recruitment events for prospective students.
11. Contributes to the development of coaching resources and materials.
12. Serves on university committees, as needed.
13. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, and attending professional development opportunities as directed.
14. Contributes to the overall success of the Center for Academic Success and Transition by performing other duties and responsibilities as assigned.
SUPERVISION
This position has no director reports.
OFFICE OF HUMAN RESOURCES
REVISED FEBRUARY 2025
