2138 Associate Director, Center for Dispute Resolution


TITLE Associate Director, Center for Dispute Resolution




IMMEDIATE SUPERVISOR Director, Center for Dispute Resolution

MAJOR ADMINISTRATOR Head, Communications


The primary job duties of the Associate Director, CDR are administration of the Center for Dispute Resolution, conducting mediation training and workshops in conflict and dispute resolution, writing grants to seek external funding to support the program beyond what the University provides, publicizing the Center to the University and the community, and performing assessment of programs offered. The Associate Director, CDR manages client databases, conducts mediations, mentors new and volunteer mediators, supervisors volunteer and student mediators, and schedules mediations with appropriate credentials and skills.


Education: A Master’s degree is required.

Experience: Two years of professional work experience in industry, business, education, or the public sector is required.

Skills: Training in basic and family mediation is required. Strong oral and written communication skills as well as excellent interpersonal skills are required. Experience working with publication software and a working knowledge of various computer applications including Blackboard or its equivalent, website design applications, and database applications such as Excel and Access are required are required. Organizational and management skills are required.


1. Assists the CDR Director to ensure that the Center achieves its stated goals by assisting in the development of new high-impact Center programs for the University and the surrounding community, working with the Center Director to facilitate the implementation of these programs, developing effective promotional materials and activities, promoting Center activities and services to both campus and community groups, and writing articles about the Center’s activities for publication in local and regional newspapers and publications.

2. Provides mediation training and conflict resolution workshops by surveying the needs of participants, selecting the appropriate training materials, providing the training, and administering follow-up assessment of the training.

3. Writes grants for the Center by using knowledge and understanding of CDR programs and projects and mediation and conflict resolution.

4. Provides assessment of Center programs over time by administering pre- and post-tests to participants to determine impact, administering instruments to assess conflict style, family interaction style, etc., assessing the impact on children by making observations and using short questionnaires, administering satisfaction surveys and follow-up surveys with clients at various time intervals, tracking the data by developing and maintaining client databases, evaluating the results, and recommending changes.

5. Conducts mediations, including municipal mediations, mentors newly trained mediators and volunteer mediators for the Center, and coordinates and supervises the work of Center volunteers, including volunteer mediators and students.

6. Manages daily operations by scheduling and coordinating mediations, matching the case to a mediator with the appropriate credentials and skills, counseling both parties about what to expect and the process, and conveying pertinent information to the mediator about each case.

7. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Director of the Center for Dispute Resolution.

8. Contributes to the overall success of the Center for Dispute Resolution by performing other essential duties and responsibilities as assigned or directed.


The Associate Director of the Center for Dispute Resolution is supervised by the Director of the Center for Dispute Resolution.


MAY 2007