TITLE Associate Director, Residence Life, Housing and Dining Services-Facilities and Operations
CLASSIFICATION NUMBER 1961
IMMEDIATE SUPERVISOR Director, Residence Life, Housing and Dining Services
The Associate Director, Residence Life, Housing and Dining Services – Facilities and Operations is the senior professional responsible for all of the aspects of physical operation of the housing system including management and coordination of maintenance and custodial services, long-range capital planning, budget development, inventory control, emergency and contingency planning, contract management and relationships with major vendors, assisting with negotiation with the bargaining unit, and interpretation and application of the bargaining unit agreement. This position is responsible for maintaining clean, safe, and well-maintained facilities for students, guests, and the University community. The Associate Director, Residence Life, Housing and Dining Services-Facilities and Operations provides leadership to professional staff and assists in the development of policies and procedures for management of the housing system.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education/Experience: A Bachelor’s degree, with at least ten years of experience working in facilities or an equivalent combination of education and experience is required. Experience working in on-campus housing facilities (public or private college or university) is preferred. At least five years of experience supervising and coordinating multiple units within facilities and operations with increasing levels of responsibility is required. Successful experience in management, organizational, and administrative responsibilities in the areas of custodial, maintenance, and renovation practices is required. Broad-based experience in all areas of residence life and housing administration is preferred.
Skills: Knowledge of basic custodial, maintenance, and renovation practices is required. The ability to select, supervise, evaluate, and direct professional and student personnel is required. Management skills, particularly problem solving and decision-making as well as organizational and supervisory skills are required. The ability to attend to details with accuracy and efficiency and to handle numerous tasks simultaneously is required. The ability to compose written communications, guidelines, and procedures, as well as the ability to clearly communicate verbally to all personnel involved with the daily operation of residence life is required. The ability to produce results as an administrator delegating tasks to other professionals, developing and administering budgets, and implementing goals is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Effort: This position inspects the physical condition of all residence halls and evaluates the quality of the worked performed by custodial and maintenance staff in all residence halls.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Develops, implements, and manages the departmental capital improvement plan and renovation projects.
2. Manages and coordinates the provision of maintenance services to residence halls and apartments.
3. Ensures efficient and effective custodial services to the residence halls and apartments by advising coordinators and supervisors when corrections need to be made.
4. Develops and manages operations budgets and provides oversight for damage assessment charges.
5. Assists in the development of the overall annual departmental budget.
6. Maintains the departmental inventory of furnishing, equipment, and supplies.
7. Prepares, negotiates, evaluates, and administers contracts related to housing facilities’ operations including elevators, pest control, access control, waste management, life-safety, and custodial services.
8. Manages departmental risk management program and coordinate compliance with applicable codes.
9. Ensures compliance with all local fire codes by developing and directing general and fire safety policies and procedures, promoting awareness of fire evacuation procedures by conducting fire drills and evacuations, and ensuring the proper functioning of all fire reporting systems by conducting frequent and regular inspections.
10. Oversees access control programs for residence halls and apartments including keys, electronic access, security cameras, and supervision of related staff.
11. Functions as departmental liaison to University departments of Facilities Management, University Safety, Environmental Services, Networking and Telecommunications, and Planning, Design & Construction.
12. Functions as departmental liaison to the Springfield Fire Department, Springfield Police Department, and Office of Emergency Management.
13. Participates as a member of the University community by serving on various committees and task forces as assigned.
14. Ensures the smooth operation of services, such as telephone, offered by the University to residents by communicating and coordinating with the service providers.
15. Assists with, in conjunction with the Assistant Director, Facilities and Operations, appropriate and timely responses to system-wide or building-specific needs, emergencies, or other situations requiring facilities consultation or assistance.
16. Facilitates the delivery of self-service laundry program through the management of equipment and personnel.
17. Supports student development and leadership opportunities through meeting with student leaders thus gaining student input and feedback regarding the Department of Residence Life, Housing and Dining Services.
18. Promotes optimum services delivery by the departmental employees by providing assistance with the organization and coordination of all facilities-related training workshops for the staff of the department of Residence Life, Housing, and Dining Services.
19. Ensures the safety of all residents within the Residence Life facilities by developing comprehensive residence hall and apartment emergency procedures.
20. Supports the total mission of the department of Residence Life, Housing and Dining Services and the University by providing supervision, resources, and assistance to Residence Hall Directors, Graduate Assistants, Resident Assistants, and student leaders.
21. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
22. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training, and/or courses required by the Director of Residence Life, Housing and Dining Services.
23. Supports the overall operation of the Department of Residence Life, Housing, and Dining Services by performing other duties as assigned by the Director; has administrative and supervisory responsibility in the absence of the Director.
The Associate Director, Residence Life, Housing and Dining Services – Facilities and Operations is supervised by the Director, Residence Life, Housing and Dining Services and supervises the Assistant Director of Residence Life, Housing and Dining Services – Facilities and Operations, Custodial Services Coordinator, Facilities Specialist, and administrative support staff and provides indirect supervision to Custodial Supervisors, Custodial Foremen, Residence Hall Directors, Residence Hall Receptionists, Residence Hall Hosts/Hostesses, Laundry Services Repair Technician, Custodial staff, General Mechanics, Access Control Specialist, Locksmith, Maintenance Supervisor, graduate assistants, and student staff.
OFFICE OF HUMAN RESOURCES
REVISED MARCH 2022