TITLE Associate Director, Residence Life, Housing and Dining Services-Business Services
CLASSIFICATION NUMBER 1958
IMMEDIATE SUPERVISOR Director, Residence Life, Housing and Dining Services
The Associate Director, Residence Life, Housing and Dining Services-Business Services supervises the functions and business office support staff consisting of those who provide accounting services, housing contract coordination, graphic design services, web design and analyzing services, information technology support, and additional business administration support, as well as indirectly supervises the residence hall receptionists and night hosts. The Associate Director, Residence Life, Housing and Dining Services-Business Services coordinates departmental technology, data, and telecommunication operations ensuring needs of staff and students is met for Residence Life, Housing and Dining Services. The Associate Director, Residence Life, Housing and Dining Services-Business Services researches, suggests, and implements solutions for special projects while analyzing and assessing the impact of changes to rates and resources to increase revenues and reduce expenses for Residence Life, Housing and Dining Services.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A master's degree in business administration, accounting, college student personnel, education administration or a related field is required.
Experience: At least four years of post-master’s experience in residence life, housing administration, or a related field is required. Experience working with the room assignment process is required. Knowledge of or experience with occupancy management software is required. Experience in positions with significant student contact is required.
Skills: Skills in word processing, data management, spreadsheets, and ability to manage an office and business operations are required. The ability to perform research, organize data, information, and people to produce an effective, efficient, and student-oriented environment is required. Effective verbal and written communication skills are required, both in group and individual communications. The ability to prioritize and manage numerous tasks simultaneously with attention to accuracy and detail is required. The ability to manage special projects and coordinate resources and staff is required. High level skills in mediating and resolving student and parent concerns are required. The ability to operate standard office equipment such as a computer, fax, phone, printers, and copier are required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Facilitates a service-oriented approach to student development by participating in the planning, research, development, and implementation of long-range and short-range goals designed to meet the needs of current and prospective students. Manages special projects in Residence Life, Housing and Dining Services, Business Services facilities including residence and dining halls, as well as front desk operations; includes but not limited to assessing needs for new residence halls, planning and developing orientations for summer, and designing special project power point presentations as examples
2. Facilitates a creative, appropriate, and student-oriented direction for the department by leading the investigation and research of new solutions and suggesting, shaping, interpretating, communicating, and implementing Residence Life, Housing and Dining Services, Business Services policies and procedures.
3. Develops rate schedules and occupancy parameters, coordinates the development of resident contracts and leases for housing and meal plans, responds to questions about contract issues, and facilitates the consolidation process as necessary. Supervises the support staff who handles the contract process and who manages guest housing, including billing and room assignments and who develops and designs online contract applications and processes.
4. Researches and suggests new ideas for marketing to increase utilization of departmental housing opportunities by developing and recommending marketing strategies and then manages the work of staff who write, design, and coordinate promotional materials in print and on the web and social media, and oversees the development and coordination of programs and activities to implement departmental marketing strategies, including oversight of the development of materials directed toward specifically targeted customer groups (e.g., Showcase and Student Orientation Advisement and Registration (SOAR)), and providing information to students and parents at various opportunities through the website, written communication, individual conferences, tour rooms, and telephone conversations.
5. Manages the business services accounting and administrative staff to ensure the efficiency and effectiveness of business processes of correct journal entries and budget fund transfers with Financial Services, ensures staff efficiently processes student contracts and room condition reports and coordinates guidelines for contract breakage requests. Serves as the appeal officer for contract breakages, oversees the creation and distribution of all correspondence regarding housing assignments, serves as liaison to Enrollment Services, SOAR, Athletics, and International Student Services and supervises student employment procedures and payroll activities.
6. Works with university finance department to ensure and maintain compliance with internal audit guidelines and standards. Assists in the development of the annual departmental budget by analyzing and assessing rate changes for impact on revenue. Creates pro formas, works with finance to balance departmental budget, makes adjustments, and finalizes revenue projections for presentation to the board.
7. In conjunction with other Residence Life, Housing and Dining Services Associate Directors, Assistant Directors, and Coordinators, facilitates and monitors the development and implementation of professional development activities for Residence Hall Directors and Assistant Hall Directors and participates in the annual and ongoing training of professional, clerical, and student staff for Business Services
8. Manages Residence Life information technology staff to ensure technology and data needs are met for staff and students. Provides guidelines for the operation of Residence Life computer labs front desk and staff networking and computing needs, oversees development of new departmental applications for available software and the ResNet System, directs work priorities of the System Analyst and Network Analyst assigned to Residence Life, and manages the coordination efforts of the Residence Life technology staff responsible for hardware, software, server, and security updates and upgrades.
9. Provides an efficient customer service-oriented office operation through the hiring, training, and evaluation of administrative personnel, ensures accurate dissemination of information through regular staff meetings, provides on-site supervision of the office on a daily basis, and oversees receptionists, night hosts, and support staff to provide efficient customer service for in-hall desk operations.
10. In conjunction with the Director, other Associate Directors, and other Assistant Directors, assists with appropriate and timely response to system-wide or building-specific needs, emergencies, or other situations requiring Residence Life, Housing and Dining Services, Business Services intervention as needed for Business Services.
11. Administers, facilitates, and manages the student satisfaction assessment and evaluation process in conjunction with the Association of College and University Housing Officers – International (ACUHO-I) and the departmental Quality of Life – Residence Life annual survey and provides strategic advice and consultation to leadership in the development and implementation of modifications and enhancements to existing operations, systems, and procedures based on assessment.
12. Actively participates in professional organizations, facilitates interaction with other institutions of higher education, and participates as a member of the University community by serving on various committees and task forces as assigned.
13. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or development courses required by the Director, Residence Life, Housing and Dining Services.
15. Supports the overall operation of Residence Life, Housing and Dining Services and contributes to the accomplishment of its mission and goals by performing other duties as assigned by the Director, Residence Life, Housing and Dining Services.
The Associate Director, Residence Life, Housing and Dining Services-Business Services is supervised by the Director, Residence Life, Housing and Dining Services, and directly supervises and performs evaluations of the full time Business Services technology, accounting, graphic design, housing contract, and other administrative and support staff members in Residence Life, Housing and Dining Services, Business Services office and indirectly supervises student and graduate assistant staff.
OFFICE OF HUMAN RESOURCES
REVISED OCTOBER 2021