1842 Assistant Director, International Services


TITLE Assistant Director, International Services




IMMEDIATE SUPERVISOR Director, International Services

MAJOR ADMINISTRATOR Associate Vice President for International Education and Training


The Assistant Director, International Services manages immigration support services and regulatory compliance for all international students, staff, and faculty at Missouri State University. The Assistant Director, International Services oversees advisement of international students and scholars regarding cross-cultural, financial, academic, and immigration issues and concerns. The Assistant Director, International Services maintains the Student and Exchange Visitors Information System (SEVIS) database and the International Student and Scholar Management System (ISSM) database and is responsible for the reporting requirements of both databases. The Assistant Director, International Services leads the effort to comply with Student Exchange Visitor Program (SEVP) guidelines and utilizes SEVIS to process and maintain immigration documents related to admissions (Forms I-20 and DS-2019), passports, visas, employment authorizations, changes in legal status, and transfers to and from other institutions. The Assistant Director, International Services monitors the status and SEVIS registration of all F and J (student and scholar) visa holders at the University. The Assistant Director, International Services co-facilitates the New International Student Orientation, in addition to other programming initiatives throughout the year such as advisement workshops and multicultural events and outreach. The Assistant Director, International Services supports all international student admissions through regulatory oversight of immigration documents and requirements mandated by the Department of Homeland Security (DHS) for international students to be admitted and enrolled at the University.


Education: A Bachelor’s degree is required.

Experience: At least two years of work experience in higher or secondary education in the area of student support services and/or international admissions in the United States is required. Experience working with SEVIS as it pertains to F and J visa holders is required. Experience working with an international clientele is required. Experience supervising student and/or full-time staff is required. International credential evaluation and admissions experience is preferred.

Skills: A working knowledge of internal student database systems such as Banner and ISSM is required. Effective cross-cultural and interpersonal communication skills are required. Computer skills are required.  The ability to manage student databases and effectively analyze complex data is required. Strong verbal and written communication skills are required.  Effective organizational skills and attention to detail is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures and backgrounds is required. Knowledge of international admissions procedures and policies is preferred. Familiarity with languages other than English is preferred.

Other: U.S. citizenship or legal permanent resident status is required by law in order to access and use SEVIS.


1. Ensures compliance with DHS and United States Citizenship and Immigration Services (USCIS) regulations by keeping abreast of current immigration regulatory requirements and utilizing the SEVIS system as it pertains to F-1 students and J-1 students and scholars.

2. Assists students and scholars regarding their academic, cross-cultural, and financial needs.

3. Advises and guides students regarding their visa type and the regulations and/or benefits attached to their status.

4. Assists F-1 students, J-1 students, scholars, and dependents with all USCIS applications, requests, and/or correspondence, monitors this student population, and assists in maintaining their immigration status.

5. Co-facilitates the planning and implementation of the New International Student Orientation (NISO), international student advisement workshops, and cross-cultural activities and outreach campus-wide.

6. Assists in international student admissions and retention by monitoring the issuance of Forms I-20 and DS-2019, and managing SEVIS registration for all international students and scholars.

7. Implements and maintains departmental policies and procedures to assure compliance with DHS/USCIS regulations.

8. Provides excellent customer service to F-1 students and J-1 students, scholars, and their families.

9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development training, and attending training and/or courses as directed by the Director, International Services.

11. Contributes to the overall success of International Services by performing all other duties as assigned.


The Assistant Director, International Services is supervised  by the Director, International Services and supervises the International Services Advisor, administrative support staff, graduate assistants, and student employees.