TITLE Coordinator of Operations and Systems
CLASSIFICATION NUMBER 1570
IMMEDIATE SUPERVISOR Director of Computer Services
MAJOR ADMINISTRATOR Chief Information Officer
The Coordinator of Operations and Systems is responsible for providing technical management and support of centralized campus computers. Duties include installation, maintenance, monitoring and planning of the computing infrastructure for both academic and administrative responsibilities. The Coordinator of Operations and Systems supervises the Systems and Operations staff in their support of the University’s computing environment, develops goals and objectives conducive to ongoing and enhanced computing services, and assists in the formulation of strategic planning for both short- and long-term activities.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a Bachelor’s degree in a computer-related field is preferred.
Experience: A minimum of five years of experience in management of major multi-vendor, multi-platform environments is required. Demonstrated successful experience managing complex systems and operations based projects is required. A minimum of three years of supervisory experience is required. Work experience in a higher education environment is preferred.
Skills: The ability to effectively manage multiple, complex information systems projects concurrently is required. Effective interpersonal, customer service, organizational, and team-building skills are required. Excellent verbal and written communication skills and proficiency in writing technical specification documents are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to diagnose and solve computer-related problems is required. Strong technical skills and current technical knowledge are required. A thorough understanding of database technologies is required. The ability to work effectively with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: The twenty-four hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s computing systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures a quality program of support is provided for the University’s major computing systems by coordinating and managing the efforts of departmental systems and operations staff by assigning duties and objectives, supervising the maintenance of systems hardware and software used by the mainframe and minicomputers, and providing technical assistance in computer-related matters to University departments.
2. Ensures the hiring and continued employment of quality personnel by directly or indirectly supervising the selection, training, and evaluation of the systems services staff.
3. Ensures operational integrity and continuity of the computing facilities by providing leadership in the development of systems administration objectives for the Computer Services Department in order to support both academic and administrative computing within the University through reliability, responsiveness, documentation, and currency of hardware and software systems.
4. Provides the highest level of effectiveness and support in computing operations by obtaining and maintaining an in-depth knowledge of computer hardware and software utilized within the University through both vendor-supplied training and individual effort.
5. Provides proper scheduling of downtime when upgrading campus computing components and ensures effective communication to the campus community concerning computing services changes.
6. Ensures appropriate security measures and components are in place to protect campus computer systems from intrusion attacks.
7. Promotes the optimal, positive direction for the department by coordinating and participating in activities such as assignment of software installations, upgrades, maintenance, and any associated training which is designed to accomplish the departmental mission.
8. Increases departmental effectiveness by assisting with the evaluation of software and hardware products regarding acquisition and development and making appropriate recommendations to the Director of Computer Services.
9. Contributes to the overall success of the Computer Services Department by participating in the establishment of goals and standards conducive to the successful development of ongoing and enhanced capabilities and by assisting in the formulation of strategic planning for both short and long term activities.
10. Ensures the success of campus-wide computing by coordinating the support efforts of the University's multi-vendor configuration.
11. Coordinates the administration, maintenance, and training associated with the Oracle database management system.
12. Participates in the University's common operational objectives by assisting other departments as well as individuals with computer-related questions and support.
13. Ensures the availability of computer resources by managing disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.
14. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
15. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Chief Information Officer.
16. Contributes to the overall success of the Computer Services Department by performing all other duties and responsibilities as assigned by the Chief Information Officer.
The Coordinator of Operations and Systems is supervised by the Director of Computer Services and supervises the systems and operations staff.
OFFICE OF HUMAN RESOURCES
REVISED NOVEMBER 2016