POSITION IDENTIFICATION
TITLE Assistant Vice President for Information Technology / Telecommunications and AV Solutions
CLASSIFICATION NUMBER 1561
GRADE 48
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Vice President for Information Technology
GENERAL FUNCTION
The Assistant Vice President for Information Technology / Telecommunications and AV Solutions provides executive leadership, strategic direction and institutional governance regarding the University’s low-voltage infrastructure, telecommunications systems, electronic door access systems, audio visual, and related facilities for the Missouri State University system. This role provides administrative oversight of installation, maintenance, monitoring, and planning for associated infrastructure to support both academic and administrative responsibilities. The Assistant Vice President position supervises the Coordinator of Telecommunications, Coordinator of Communication Infrastructure, the Coordinator of Instructional Technologies and departmental staff in their support of the University’s telecommunications and communication systems , low-voltage infrastructure, and audio/visual systems as well as develops goals and objectives conducive to ongoing and enhanced capabilities, and assists in the formulation of strategic planning for both short- and long-term activities.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A Bachelor’s degree is required; a Master’s Degree preferred. A degree in a computer-related, telecommunications and communication infrastructure field is preferred. An in-depth understanding of current and emerging voice, data, and telecommunications technologies is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of eight (8) years of increasingly responsible experience in telecommunications and communication infrastructure analysis in addition to design of a major multi-vendor or telecommunications or communication infrastructure environment is required. Experience in low-voltage infrastructure and audio/visual systems is preferred. Demonstrated successful experience with managing complex telecommunications or communications infrastructure projects is required. A minimum of three (3) years of comprehensive management experience involving project management, strategic planning, capital investment planning, budget oversight and development, and supervision of professional and technical staff is required. Work experience in a higher education environment is preferred.
Skills: Strong executive leadership, strategic planning, administrative, budget management, and technical skills are required. A broad and thorough understanding of voice, and telecommunications design, protocols, and products is required, telephone switches, voice mail systems, call record data collection, other related telecommunications equipment, applicable National Electric codes, installation, and construction standards is required. A demonstrated ability to manage competing institutional priorities and translate complex technical concepts into institutional risk, cost, and value considerations is required. Effective interpersonal, customer service, organizational, confidentiality and team-building skills are required. Excellent verbal and written communication skills and proficiency in writing technical specification documents to work with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to solve management, technical, installation, scheduling, and other related problems is required.
Other: The 24-hour scope of university operations requires this position to be available in evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s networks. Occasional travel to remote sites to provide support or engage in professional development opportunities is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides executive leadership and governance for the University’s complete communications infrastructure by ensuring alignment across the Missouri State University system meets the University’s telecommunications, electronic door access, low-voltage, audio/visual, and other associated needs.2. Develops and maintains multi-year strategic plans for telecommunications and AV solutions addressing scalability, resilience, security, lifecycle management of emerging technologies and budgets.
3. Ensures that the appropriate audio visual, network, and telecommunications infrastructures are properly designed and incorporated into building projects for renovation, new construction, or expansion of services in existing facilities.
4. Establishes enterprise standards, policies, and principles to ensure consistent networking and telecommunication services.
5. Ensures that telecommunications, low-voltage, and audio/visual infrastructure requirements are fully integrated into renovation, new construction, and expansion projects in collaboration with campus partners and facilities leadership.
6. Provides executive leadership for the University’s telecommunications systems, low-voltage, and audio/visual systems, and other related equipment and services, and associated automated billing system, by overseeing major vendor relationships, procurement activities, and contract negotiations.
7. Advises University leadership on telecommunications and AV infrastructure risks, opportunities, investments, and capabilities, providing analysis to support informed executive decision-making.
8. Ensures enterprise-level security, resilience, business continuity, and disaster preparedness strategies are in place for all telecommunications and related infrastructure in collaboration with cybersecurity and emergency management leadership.
9. Provides executive oversight of incident response, service restoration, and planned maintenance activities, ensuring effective communications with the campus community regarding outages and service impacts.
10. Sets the department standards for training, support, and guidance related to Information Technology / Telecommunications and AV for departments and end-users.
11. Provides executive leadership and oversight for developing proposals, presentations, plans, and timelines for complex projects to ensure completion of projects within budgets and timelines.
12. Ensures operational integrity and continuity of the services delivered by developing objectives for the department to support academic and administrative systems through reliability, responsiveness, documentation, and use of current software and hardware.
13. Increases departmental effectiveness by setting standards for the evaluation of software and hardware products and acquisition and development of the University’s telecommunications environment.
14. Leads, mentors, and evaluates management-level staff responsible for telecommunications, communication infrastructure, instructional technologies, and AV solutions, supports workforce planning, succession planning, and professional development.
15. Represents telecommunications and AV solutions interests on University committees, task forces, and governance bodies as assigned.
16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses.
17. Performs all other duties as assigned by the Vice President for Information Technology.
SUPERVISION
The Assistant Vice President for Information Technology / Telecommunications and AV Solutions supervises the Coordinator of Telecommunications, Coordinator of Communication Infrastructure, the Coordinator of Instructional Technologies in addition to other departmental full-time and part-time staff members.
OFFICE OF HUMAN RESOURCES
APRIL 2026
