POSITION IDENTIFICATION
TITLE Associate Vice President for Information Technology
CLASSIFICATION NUMBER 1531
GRADE 49
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Vice President for Information Technology
GENERAL FUNCTION
The Associate Vice President for Information Technology oversees the Springfield campus’ computing infrastructure, software, and directs the necessary support for enterprise-wide applications. This position provides institution-wide leadership for the Springfield campus’s computing infrastructure, enterprise systems, and technology services. The role is responsible for strategic planning, governance, budgeting, and operational oversight of Computer Services, including ERP systems, infrastructure, end-user support, and technology policy. Working closely with the Vice President of Information Technology, the position sets the long-term technology vision, manages risk and resilience, oversees major technology initiatives and software acquisition, and leads staff to ensure technology effectively supports the University’s academic and administrative mission.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree in information technology, computer science, information systems, engineering, or a closely related field is required. A Master’s degree is preferred. Advanced knowledge of ERP platforms, enterprise architecture, cybersecurity principles, disaster recovery, business continuity, and data governance is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience: A minimum of eight years of work experience managing computing resources, including experience with the design and maintenance of a multi-vendor computing environment is required. A minimum of five years of comprehensive experience involving project management, planning, preparing project cost estimates, budget oversight and development, and supervision is required. Work experience in a higher education environment is preferred.
Skills: Strong executive level leadership, strategic decision-making, department budget management, supervisory and technical skills are required.
A demonstrated ability to oversee multiple technical projects with a high degree of detail while working with short deadlines is required. An in-depth understanding of current and emerging technologies as well as effective interpersonal, customer service, organizational, and team-building skills are required, Proven ability to manage large, complex budgets, prioritize competing institutional demands, and evaluate and mitigate operational and security risk. Excellent interpersonal, negotiation, and communication skills, including the ability to influence senior administrators and external partners, are required. The ability to maintain institutional-level confidentiality, compliance, and ethical stewardship of information resources is required.
Other: The twenty-four-hour scope of University operations requires this position to be available in evenings, nights, and weekends to respond to calls regarding problems with the University’s computing resources. Occasional travel to remote sites to provide oversight support or engage in professional development opportunities is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Provides executive leadership and institutional accountability and ensures the availability, reliability, security, and performance of an effective and comprehensive computing infrastructure.
2. Plans and coordinates with stakeholders across the University system to identify and meet administrative and academic computing needs and investigates technological solutions to assist the University in accomplishing its mission, goals, and objectives.3. Leads the strategic planning for the purchase, design, implementation, and maintenance of various technology projects, develops disaster recovery and restoration plans, and coordinates agreements with vendors, consultants, and contractors to optimize computing capabilities.
4. Establishes best practices and policy, based on industry standards regarding information systems design as approved by the Vice President of Information Technology.
5. Exercises budget authority to maintain fiscal responsibility and accountability through coordination and preparation of the annual departmental budget, authorizing the expenditure of funds, and maintaining overall budget control.
6. Serves as a primary advisor to deans, department heads and senior administrators on institutional technology, strategy, risk and innovation related issues and concerns.
7. Oversees the University-owned technology assets, related equipment, and services, as well as the selection and/or modification of hardware and software, such as design changes and upgrades, associated equipment enhancements, and maintenance agreements.
8. Ensures compliance with federal, state, and city laws, rules, regulations, guidelines, policies, and procedures, leads enterprise vendor selection, contract negotiations, and performance management.
9. Sets guidelines for training, support, and guidance to departments and end-users, as well as the security, access, operations, maintenance, and repair of all computing systems10. Establishes and oversees appropriate information security standards, measures, and components are in place to protect campus technology resources from intrusion attacks.
10. Develops proposals, presentations, plans, and timelines for complex projects and manages priorities, equipment, and staff resources to ensure completion of projects within budgets and timelines.
11. Ensures maximum utilization and efficiency of resources by establishing effective monitoring procedures and system tuning for enhanced performance.
12. Establishes guidelines for and oversees disaster avoidance and recovery efforts caused by events like power outages, hardware failures, natural disasters, etc.
13. Coordinates downtime schedules when upgrading University systems and components and ensures effective communication to the campus community concerning any outages.
14. Establishes guidelines and evaluation plan for major software and hardware products for acquisition and integration into the University’s enterprise architecture.
15. Provides leadership through the management of a productive, and effective staff, establishes a successful workforce strategy through delegation, by hiring, training, and supervising employees of the Information Technology division and coordinates and sets guidelines for ongoing professional development.
16. Ensures the Information Technology division supports the technology needs of the University by preparing long- and short-range goals and objectives and evaluating the division’s performance and progress toward accomplishment of goals and objectives.
17. Contributes to the development of policies and procedures on a broad range of University issues by serving on appropriate committees.
18.Serves as a liaison between local industry and business leaders and the University related to information technology.
19. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development training, and attending training and/or courses.
20. Contributes to the overall success of the Information Technology division by establishing goals and standards conducive to the successful development of ongoing and enhanced capabilities, participating in the formulation of strategic planning for both short- and long-term activities, and performing all others duties as assigned by the Vice President of Information Technology.
SUPERVISION
The Associate Vice President for Information Technology supervises Enterprise Application Development & Operations, Endpoint Management, BearPass Card Office, and User Support departmental full-time, part-time, and other staff members.
OFFICE OF HUMAN RESOURCES
REVISED APRIL 2026
