POSITION IDENTIFICATION
TITLE General Manager, Athletic and Entertainment Facilities
CLASSIFICATION NUMBER 1451
GRADE 47
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Athletics
GENERAL FUNCTION
The General Manager, Athletic and Entertainment Facilities manages Great South Bank Arena, Plaster Stadium, Hammons Student Center, Juanita K. Hammons Hall for the Performing Arts (JKHHPA), and Betty and Bobby Allison North and South Stadiums., The General Manager, Athletic and Entertainment Facilities has oversight over the operation of the athletics’ facilities and provides direction on scheduling, including athletic events, University events, concerts, etc., and utilization of all spaces in those venues, supervises employees, and represents the University to vendors and contractors, as well as providing leadership for JKHHPA. The General Manager of Athletic and Entertainment Facilities ensures that Great South Bank Arena, Plaster Stadium, Hammons Student Center, Juanita K. Hammons Hall for the Performing Arts (JKHHPA), and athletics’ facilities, including Great Southern Bank Arena, Hammons Student Center (HSC), and Betty and Bobby Allison North and South Stadiums serve the intercollegiate athletics program, academic, and special events in and around entertainment venues of the University through administrative oversight and supervision.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: A bachelor’s degree is required with an emphasis in Management, Business Administration, or Communications. A master’s degree in the disciplines listed above is preferred.
Experience: At least three years of experience in management of a comparable arts facility, sports venue, and/or performance venue with direct responsibility for budget, personnel, facility, and equipment is required. Experience in crowd management and contract negotiations with performers and promoters are required.
Skills: Strong verbal and written communication skills are required. Excellent interpersonal skills are required. Organizational skills, particularly in planning, setting deadlines, and evaluating performance are required. Managerial and supervisory skills are required.
Other: The scope of the job frequently requires attendance at evening and/or weekend events, activities, performances, lectures, and/or rehearsals and during major special, sports, or university-sponsored events.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Establishes a cooperative relationship between the University’s athletic and entertainment facilities, the community, and the campus community by serving as liaison for the facilities with various professional groups, educational departments, and individuals who can contribute to the success of the facilities’ operations.2. Provides oversight of booking GSB Arena, Plaster Stadium and Hammons Student Center for events and assists as need with JKHHPA and any other future athletic related facility.
3. Completes special projects in a timely, thorough, and professional manner, which may require long hours and travel, by conducting the background and informal research needed to successfully complete assigned projects.
4. Generates revenue and enhances the profile of venues by providing leadership in booking, rental, and promotion of major entertainment events in all venues.
5. Ensures that athletics facilities serve the fitness, academic, and special events needs of the University and support the intercollegiate athletics program by providing executive oversight to the formulation and implementation of operational policies and procedures that support the utilization priorities of the University and an appropriate balance among facility users.
6. Provides oversight to ensure that the management staff of athletics’ facilities provide effective supervision of all events and that contractual agreements with commercial entertainment, non-profit, and public service organizations that provide entertainment or use the facility promote a positive image of the University, protect University facilities from potential damage, generate revenue, are consistent with the University's policies, and can be supported within the capability of the facility without significant modifications.
7. Oversees all construction of athletic facilities with the guidance from Institutional Design and Construction.
8. Coordinates with the Director of JKHHPA the philosophy and artistic direction of the Juanita K. Hammons Hall for the Performing Arts by assisting policy for activities and utilization of facility.
9. Coordinate athletics’ facilities activities and assist with JKHHPA with growth of programming by performing short- and long-term planning for staffing, budgeting, and development resources.
10. Promotes the reputation of all facilities by actively participating in regional and state-wide arts organizations and representing the Hall at functions and meetings as necessary.
11. Ensures that the management staff of the athletics facilities and Hall facilities maximize the utilization of all facilities, coordinate with other University programs, departments, and staffs, and develop long-range schedules which prioritize use of the facilities.
12. Provides executive oversight of the management staff of the athletics’ and Hall facilities to assure the facilities are properly maintained and funds are budgeted for maintenance, repair, and renovations.
13. Reviews the preparation and implementation of the budgets for athletics and Hall and facilities.
14. Abides by and complies with National Collegiate Athletic Association (NCAA) and Conference rules, academic standards, requirements, and policies of the University, and all guidelines and policies of the Athletics department and reports any concerns of compromise or violation of rules, standards, guidelines or policies to the Director of Athletics or the Associate Director of Athletics for Compliance.
15. Participates as a fully productive member of the professional staff by adhering to all University policies and procedures and the internal policies and procedures of Intercollegiate Athletics.
16. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as approved by the President.
17. Contributes to the overall success of the Great Southern Bank Arena, Plaster Stadium, Hammons Student Center, Betty and Bobby Allison North and South Stadiums and, and Juanita K. Hammons Hall for the Performing Arts by performing all other duties and responsibilities as assigned by the Director of Athletics.
SUPERVISION
The General Manager, Athletic and Entertainment Facilities is supervised by the Director of Athletics, supervises professional and support staff, and makes recommendations which are given particular weight regarding the hiring, firing, advancement, promotion, and other changes of status of those supervised.
OFFICE OF HUMAN RESOURCES
REVISED JULY 2026