1296 Coordinator, Student Care and Support


TITLE Coordinator, Student Care and Support




IMMEDIATE SUPERVISOR Assistant Vice President for Student Affairs/ Dean of Students 


The Student Care and Support Coordinator provides non-clinical case management services to students when barriers to success exist. The Student Care and Support Coordinator, under the Dean of Students Office, plays a vital role in supporting students who are referred to the Behavioral Intervention Team. The Student Care and Support Coordinator coordinates services and provides referrals to the appropriate resources on and off campus. The Student Care and Support Coordinator assists in educating the campus community on how to identify and promptly refer concerning behaviors to ensure all students are assisted with their educational goals safely and successfully.    


Education: A bachelor’s degree is required; a master’s degree in counseling, Social Work, College Student Personnel, or other related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational preferences. 

Experience: At least one year of experience in case management, counseling, social work, advising, student services, or related field is required. Managing multiple tasks and effective engagement of multiple stakeholder groups is required.

Skills: Effective communication skills (both oral and written), excellent organizational skills, interpersonal skills, and computer literacy are required. Database experience is preferred. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. 


1. Serves as a non-clinical case manager to students who are experiencing difficulty and/or barriers that may include, but are not limited to: academic performance, physical and/or psychological health/wellness, food/financial/housing insecurities, as well as interpersonal relationships by meeting with students to discuss presenting problems and referring them to supportive campus and community resources. 

2. Serves as a member of the university’s Behavioral Intervention Team (BIT) and participates in the development and review of policies, procedures, goals and objectives. 

3. Assists students as they navigate various campus partners, and off-campus providers, administering policies and procedures, and monitoring students for follow-up and interventions as necessary. 

4. Advocates for students and their needs to campus stakeholders and properly documents all case interactions. 

5. Consults with faculty, staff, and students who are concerned about a student member of the community.

6. Responds to student emergencies and provide crisis intervention and management as needed.  

7. Assists the Assistant Vice President for Student Affairs and Dean of Students in providing an appropriate and coordinated response from the University to personal and campus emergencies (including an on-call rotation) involving students. 

8. Develops and assists with presenting trainings, presentations and assessments that address contemporary concerns in a college population and other educational initiatives for faculty, staff and students that raise awareness and fosters collaboration. 

9. Assists in the development and implementation of data collection to promote further outreach, education, and campus well-being initiatives.  

10. Prepares and maintains internal and external reports and documentation, including confidential student records (including but not limited to correspondence regarding the student, correspondence with the student, and meeting notes).

11. Maintains the confidentiality of all records in accordance with FERPA and institutional policy.

12. Ensures the University’s compliance with federal, state, and local regulations related to functional areas. 

13. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

14. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Assistant Vice President for Student Affairs and Dean of Students.

15. Contributes to the overall success of the Office of the Dean of Students by performing all other duties assigned by the Assistant Vice President for Student Affairs and Dean of Students. 


Student Care and Support Coordinator supervises selected part-time staff members.