1285 Director of Counseling Services - West Plains


TITLE Director of Counseling Services - West Plains




IMMEDIATE SUPERVISOR Vice Chancellor of Student Services


The Director of Counseling Services – West Plains is responsible for leadership in the administration, planning, implementation, and evaluation of counseling services for the West Plains campus. These services are provided to promote students' personal development and psychological well-being and include individual and group counseling, outreach programming, training, consultation, crisis intervention and assessment. This position involves supervision of professional and support staff, budget administration, and formulation of unit policies and procedures.


Education: A master's degree in psychology, counseling, or mental health discipline is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: Experience in a university/college counseling center or related mental health agency is required. Experience in administrative work required, preference within a university counseling center.  

Licensure: Must be professionally licensed in the mental health field in Missouri.

Skills:  Experience with tele-mental health is preferred. Excellent organizational, management, budgetary, and leadership skills are required. Excellent verbal and written communication skills are required. Excellent interpersonal skills and the ability to work collaboratively with others are required. Computer literacy and electronic records software experience are required. The ability to manage and complete tasks in a timely manner is required. Dedication to growing in cultural competency and consciousness in working with and providing mental health services to communities of underrepresented populations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.


1. Provides interaction and communication with other departments of the University by coordinating the services of the Counseling Center.

2. Ensures financial responsibility of the unit by preparing the budget and supervising all expenditures.

3. Promotes the personal development and psychological well-being of students by providing counseling on an individual, couple, or group basis.

4. Provides effective and appropriate services by planning, organizing, and implementing new counseling, training, and educational outreach programs.

5. Ensures that the needs of students are addressed in emergency situations by coordinating and/or providing crisis intervention services during office hours and after hours as needed.

6. Provides input to other units of the University by serving on University committees; including but not limited to the Behavioral Intervention Team (BIT).

7. Provides supervision and support for training experiences for Counseling Center staff.

8. Promotes communication within the unit by conducting regular staff meetings.

9. Provides monitoring of clinical records to ensure compliance with state and federal requirements for clinical records.

10. Ensures office effectiveness by handling office correspondence.

11. Communicates the function and mission of the Counseling Center by meeting with students, faculty and administrative groups of the University and the greater community.

12. Provides for continuity of care by recruiting, selecting, training, and supervising Counseling Center personnel.

13. Actively participates in and contributes to staff planning, and evaluation of services and staff performance.

14. Compiles statistics for annual reports and other reporting requirements.

15. Oversees management and negotiation of contracts with external entities and programs, including but not limited to online mental health platforms, after-hours crisis support service, etc.

16. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.

17. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development seminars, and attending training and/or courses as required by Vice Chancellor of Student Services and obtaining Continuing Education Units (CEUs) as required by state licensing and regulatory boards.

18. Contributes to the overall success of the Counseling Center by performing all other duties and responsibilities as assigned by the Vice Chancellor of Student Services.


The Director of Counseling Services – West Plains is supervised by the Vice Chancellor of Student Services and supervises the staff of the Counseling Center.


APRIL 2023