POSITION IDENTIFICATION
TITLE Community Coordinator, Member Relations – efactory
CLASSIFICATION NUMBER 1283
GRADE 43
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR: Director, Community Engagement and Operations
GENERAL FUNCTION: The Community Coordinator, Member Relations coordinates day-to-day operations for efactory incubator/private office members, coworking members, and clients/guests. This position supports and assists the Director, Community Engagement and Operations in facilitating the operation of efactory by coordinating services and providing business development assistance to clients, partners, and stakeholders.
MINIMUM ACCEPTABLE QUALIFICATIONS:
Education: A Bachelor’s degree is required. A Bachelor’s degree in business, communication, or a related field is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.
Experience:At least two years of experience working in a business incubator or entrepreneurship center, owning a business, working for a business or economic development organization, or working in marketing is required.
Skills: The ability to independently manage details associated with multiple programs and projects to track activities and meet deadlines is required. Strong oral and written communication skills are required. Excellent interpersonal skills are required. Computer and technology literacy is required.
Effort: Occasionally required to lift and carry materials and equipment weighing up to 25 pounds.
Other: The scope of the position requires evening and occasional weekend work. Occasional overnight, out-of-town travel is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Facilitates the day-to-day operation of the business incubator/private offices and coworking, including recruiting members, and assisting in screening potential clients and making recommendations. Responsible for member onboarding and offboarding activities.2. Coordinates, maintains, and reviews tenants’ facility needs to ensure the incubator is meeting current targeted industry needs.
3. Assists in developing and implementing policies governing the operation of the facility consistent with the lease and funding contracts, including meeting performance metrics and goals.
4. Oversees member programs and events including, but not limited to: Member Perks, Member-Only Events, Resource and Building Partner Meetings and Relations.
5. Assists in financial management by planning and developing the incubator, coworking and technology budgets.
6. Oversees facility and technology standards in the building. Ensures technology tools, supplies and equipment are maintained to meet stakeholder needs.
7. Leads the collection of annual member metric reporting.
8. Assists with technology and tools for department staff, clients, and members.
9. Contributes to a collegial, team-building work environment, motivating staff and cultivating productive, collaborative relationships with all constituent groups.
10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed.
11. Contributes to the overall success of the Division of Community and Global Partnerships by performing all other duties as assigned.
SUPERVISION: The Community Coordinator, Member Relations supervises regular full-time and part-time staff, and/or student employees.
OFFICE OF HUMAN RESOURCES
REVISED JUNE 2025
