POSITION IDENTIFICATION
TITLE Assistant Director of Admissions Operations - West Plains
CLASSIFICATION NUMBER 1281
GRADE 42
CLASSIFICATION Exempt
IMMEDIATE SUPERVISOR Director of Admissions - West Plains
GENERAL FUNCTION
The Assistant Director of Admissions Operations - West Plains assists the Director of Admissions - West Plains by managing various department activities and processes to accomplish the mission of the department in support of the University’s recruitment and enrollment goals. The Assistant Director of Admissions Operations manages customer service functions; counsels prospective students and families regarding admission requirements and enrollment processes; serves as the conduit for information flow within the Office of Admissions – West Plains; provides coordination and direction to staff and monitors the work of others in all stages of the admission cycle; and assists with planning and implementation of departmental activities and events on campus.
MINIMUM ACCEPTABLE QUALIFICATIONS
Education: Associate degree or equivalent required; a bachelor’s degree is preferred.
Experience: At least three years of experience working in higher education and experience in recruitment, admissions, and/or experience planning large events and managing complex projects is required. Experience with complex administrative data systems with at least three years of word processing and spreadsheet applications is required. At least three years of supervisory experience, including training, assigning work, and reviewing the work of full and/or part-time employees is required. Familiarity with the organization of Missouri State University is preferred.
Skills: Excellent verbal and written communication skills are required. Excellent organizational skills are required. A working knowledge of computer-based data systems or the ability to learn and use database applications, the web content management system, and other systems or applications that may be used within the University or department is required. The ability to learn and follow complex procedures and detailed policies while working with minimal supervision is required. Effective decision-making skills are required. Effective supervisory skills and a customer-service approach to students are required. The ability to multi-task is required. Familiarity with Microsoft Office products is required. The ability to maintain departmental financial records and accounts and prepare financial reports is required. Familiarity with web development and maintenance is preferred.
Effort: Significant data entry is required.
Other: Must be a U.S. citizen or legal permanent resident, eligible by law to access the SEVIS database.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides oversight and supervision of admission processes ensuring accurate and timely communication with applicants and admits; selects, trains, and monitors the work of evaluators, and part-time assistants ensuring the integrity of the applicant data entered in the student information system and document imaging system; updates the student database, extracts data from the system, and produces outgoing communication.2. Formulates Office of Admission – West Plains procedures and oversees the admission of students, ensuring compliance with established policies and guidelines regarding admission of students; facilitates distribution of applicant files, transcripts, and other supporting documents to Admissions Evaluators; assists with the development and establishment of system and process improvements; and works alongside the Director of Admissions in assuring completion of essential tasks within the department.
3. Coordinates special program admissions including high school dual credit/dual enrollment, by: facilitating enrollment of high school dual enrollment/dual credit for approximately 50 high schools with multiple course delivery methods (e.g. seated on campus, seated at high school, online, high school only online, and blended.); serving as liaison between school officials, students, Dual Credit Coordinator and other offices on campus; prioritizing order of admission processing based on delivery methods, high school, and other factors for approximately 900 high school students in the fall semester and 500 in the spring semester; and assisting Director, Admissions—Principal Designed School Official with international student admission, issuance of Forms I-20, SEVIS registration, and providing guidance to international applicants and students.
4. Assists with the organization, coordination, planning, and publicizing, of departmental events. This includes hosting 4 to 5 Red Carpet Campus Visit Days annually each with an average attendance of 130 high school juniors, seniors, parents, and school officials. Coordinates events in collaboration with recruitment personnel. Facilitates participation of staff and faculty campus wide.
5. Serves as the communication hub of the department and assures accurate and regular communication by disseminating information from the Director of Admissions to others, collecting and organizing information requested by the Director of Admissions from others, making recommendations to the Director of Admissions, and providing complex information on processes specific to the department to staff and other departments.
6. Supports the functions of the department by maintaining the departmental website, procedural documentation, files, and records. Creates applicant and admission communication pieces ensuring distribution through a variety of mediums. Provides input into the development of recruitment publications.
7. Assists the Director of Admissions with maintaining financial control of departmental account and maintaining records of expenditures. Obtains equipment, services, and supplies as needed by the department and determines the appropriate method to pay for goods or services purchased by the department following University policy and procedures, utilizing the appropriate process, and aligning with department budget.
8. Remains competent and current by attending professional development courses, and courses and/or training sessions as directed by the Director orUniversity.
9. Contributes to the overall success of the Office of Admissions – West Plains by performing all other duties and responsibilities as assigned.
SUPERVISION
The Assistant Director of Admissions Operations, West Plains supervises the work of Admission Evaluators and may select, schedule, assign, and review the work of part time employees in the Office of Admissions – West Plains.
OFFICE OF HUMAN RESOURCES
REVISED MARCH 2026
